Sales and Customer Experience Manager
4 days ago
About the Role:
Macy's is seeking a highly skilled and experienced Sales and Customer Experience Manager to lead our team and drive sales growth. As a key member of our management team, you will be responsible for building a productive and enthusiastic team that delivers exceptional customer experiences and exceeds sales goals.
Key Responsibilities:
- Lead and manage a team of sales associates to achieve sales goals and provide exceptional customer service
- Develop and implement strategies to improve sales performance and customer engagement
- Conduct regular talent analysis and establish career progression plans for key team members
- Manage selling support, including stockroom, signing, equipment, and merchandising
- Support other operational areas, such as OMNI and Asset Protection
- Interview, hire, train, coach, and develop direct and indirect reports
- Work a flexible retail schedule, including days, evenings, holidays, and weekends
Requirements:
- 3 to 5+ years of management experience in a department or retail store
- Strong communication, writing, and presentation skills
- Proficiency in Microsoft suite and handheld devices
- Ability to work in a fast-paced environment and adapt to changing priorities
Physical Demands:
- Prolonged periods of standing and walking around the store or department
- Reach with hands and arms, use hands to press, handle, and feel
- Occasionally required to lift and/or move up to 25 lbs., climb ladders, stoop, kneel, crouch, and crawl
- Requires close vision, color vision, and ability to adjust focus
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