Sales Associate

4 days ago


Boston, Massachusetts, United States Little Words Project Full time
Job Overview

About the Role

We are seeking a dynamic Sales Associate to join our team at Little Words Project. As a Sales Associate, you will play a key role in delivering exceptional customer experiences and promoting our brand story.

Key Responsibilities:

  • Facilitate in-store beading appointments, parties, and other special events to create memorable experiences for our customers.
  • Introduce new products to customers and provide personalized recommendations to enhance their shopping experience.
  • Answer questions related to merchandise and store policies to ensure customer satisfaction.
  • Process transactions accurately on the POS system to maintain a seamless shopping experience.
  • Maintain a tidy and well-stocked sales floor to ensure a positive shopping environment.
  • Assist in maintaining back stock and setting up merchandise on the sales floor to ensure visual appeal.
  • Operational tasks such as inventory intake, visual merchandising, clienteling, and KPIs to drive business results.
  • Assist customers at the bead-your-own bracelet table by tying their bracelets to create a unique and engaging experience.
  • Fulfill in-store custom orders by beading bracelets and contacting customers when complete to ensure timely delivery.
  • Perform other duties as directed by the Store Manager or Assistant Store Manager to support the team's goals.

Requirements:

  • Customer Service Experience to deliver exceptional customer experiences.
  • Retail Experience is preferred to understand the industry and our brand.
  • Interpersonal and communication skills to effectively interact with customers and colleagues.
  • Desire to be creative in terms of the beading table and capturing content to showcase our brand.
  • Problem-solving attitude to address customer concerns and resolve issues efficiently.
  • Ability to work weekends and holidays to meet customer demands and business needs.
  • Passion for learning and sharing Little Words Project's core values, including positivity and kindness to create a positive work environment.

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