Brand Experience Associate, Boston Seaport

1 week ago


Boston, Massachusetts, United States Mack Weldon Full time
The Story

Mack Weldon is a pioneering menswear brand that has been redefining the industry since 2012. Our approach is centered around innovation, quality, and a passion for delivering exceptional customer experiences.

The Role

We are seeking dynamic and customer-focused individuals to join our retail team in our Boston Seaport store location. As a Brand Experience Associate, you will be responsible for educating customers about the Mack Weldon brand, guiding them through our retail experience, and delivering exceptional customer service.

Key Responsibilities
  • Be a brand ambassador and deliver exceptional customer service throughout the customer journey
  • Communicate the Mack Weldon brand story and philosophy to customers
  • Demonstrate and maintain exceptional product knowledge
  • Continuously deliver an above-and-beyond customer experience for all guests
  • Work collaboratively with team members and cultivate a positive store team culture
  • Maintain store cleanliness and visual standards, assist with merchandising changes
  • Develop, cultivate, and maintain customer relationships
  • Support the management team in projects and initiatives as needed
  • Strive to improve the store experience and suggest improvements to the management team
Requirements
  • Minimum 6 months of retail sales experience
  • Experience in a fast-paced retail store environment
  • Flexibility to work varied shifts, including nights, weekends, and holidays
  • Ability to carry boxes weighing 25-30 pounds for stock transfers
  • Ability to bend, reach, lift, and move stock and products
About Mack Weldon

We are a company that values efficiency, diversity of thought, and building relationships that last. We believe in being good, not just doing good, and we strive to make a positive impact on our customers and the community.

Target pay: $16-18/hour. This range represents the low and high end of the anticipated hourly range for this Boston-based position. The actual rate will depend on factors such as experience, qualifications, and internal equity relative to other MW employees.



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