Member Experience Manager
3 days ago
We're a leading provider of premium workplace-as-a-service solutions, dedicated to creating exceptional experiences for teams of all sizes and stages. Our mission is to help companies thrive in a collaborative and innovative environment.
Job DescriptionRole Overview
We're seeking a skilled Member Experience Manager to join our team. As a key member of our operations team, you'll be responsible for delivering exceptional experiences for our members, driving business growth, and fostering a positive community.
Key Responsibilities
- Develop and execute strategies to drive member engagement and retention
- Build and maintain strong relationships with members, stakeholders, and internal teams
- Provide exceptional customer service, resolving issues promptly and professionally
- Collaborate with cross-functional teams to drive business growth and improve operations
- Identify and capitalize on opportunities to enhance member experiences and drive revenue growth
Requirements
- Proven track record of delivering exceptional customer experiences and driving business growth
- Strong communication and interpersonal skills, with the ability to build and maintain strong relationships
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
- Strong problem-solving skills, with the ability to think critically and creatively
- Proficiency in Microsoft Office and other productivity tools
What We Offer
- A competitive salary range of $65,000 - $75,000, with opportunities for performance-based bonuses
- A comprehensive benefits package, including heavily subsidized healthcare plans and generous paid time off
- Professional development opportunities, including training and education programs
- A dynamic and supportive work environment, with a focus on collaboration and innovation
How to Apply
If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your relevant experience and qualifications.
-
Member Experience Associate
4 weeks ago
Boston, Massachusetts, United States Industrious Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Member Experience Associate to join our team at Industrious. As a key member of our hospitality team, you will be responsible for creating a welcoming and productive environment for our members.Your primary focus will be on providing exceptional customer service, ensuring that every interaction...
-
Sales and Customer Experience Manager
1 month ago
Boston, Massachusetts, United States Macy's Full timeAbout the Role:Macy's is seeking a highly skilled and experienced Sales and Customer Experience Manager to lead our team and drive sales growth. As a key member of our management team, you will be responsible for building a productive and enthusiastic team that delivers exceptional customer experiences and exceeds sales goals.Key Responsibilities:Lead and...
-
Alumni Experiences Product Manager
4 weeks ago
Boston, Massachusetts, United States InsideHigherEd Full timeJob Title: Alumni Experiences Product ManagerWe are seeking an experienced Alumni Experiences Product Manager to join our team at Boston University Development & Alumni Relations. As a key member of our team, you will be responsible for overseeing the development and implementation of online products that enable alumni engagement and fundraising to flourish...
-
Digital Employee Experience Manager
4 days ago
Boston, Massachusetts, United States Nexthink Full timeAbout NexthinkNexthink is a leading provider of digital employee experience management software. Our mission is to help IT leaders deliver exceptional digital experiences to their employees.Job DescriptionWe are seeking a highly skilled Digital Employee Experience Manager to join our team. As a key member of our customer success organization, you will be...
-
Sales and Customer Experience Manager
2 weeks ago
Boston, Massachusetts, United States Macy's Full timeAbout the Role:Macy's is seeking a highly skilled and experienced Sales and Customer Experience Manager to lead our sales floor and customer service team. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.Key Responsibilities:Build a productive and...
-
Healthcare Provider Experience Manager
6 hours ago
Boston, Massachusetts, United States Elevance Health Full timeJob Summary:As a Healthcare Provider Experience Manager at Elevance Health, you will play a critical role in developing and maintaining positive provider relationships with our provider community. This involves regular virtual/digital visits, communicating administrative and programmatic changes, and facilitating education and the resolution of provider...
-
Customer Experience Manager
4 days ago
Boston, Massachusetts, United States Seekup Strategies Full timeCustomer Success ManagerSeekup Strategies is seeking a dedicated Customer Success Manager to drive customer satisfaction and retention in our cloud data environment.Key Responsibilities:Develop and implement customer-centric strategies to ensure exceptional customer experiences.Manage customer relationships, including retention, expansion, and satisfaction,...
-
Health Experience Strategy Senior Manager
4 days ago
Boston, Massachusetts, United States Best Buy Health Full timeJob Title: Health Experience Strategy Senior ManagerAs a key member of the Best Buy Health team, you will play a crucial role in shaping the future of healthcare experience.Job Summary:The Health Experience Strategy Senior Manager will lead the end-to-end research process for the Experience Strategy and Design team, conducting and overseeing qualitative...
-
Boston, Massachusetts, United States InsideHigherEd Full timeJob Title: Alumni Experiences Product Manager, DevelopmentJob Summary:We are seeking an experienced Alumni Experiences Product Manager to join our Development team at Boston University. The successful candidate will be responsible for overseeing the development and implementation of online products that enable alumni engagement and fundraising to flourish at...
-
Luxury Hotel Guest Experience Manager
3 days ago
Boston, Massachusetts, United States Langham Hotels International Limited Full timeJob SummaryPurpose and Objectives of PositionAs a key member of our Front Office team, the Guest Relations Manager will be responsible for overseeing the Guest Relations and Concierge operations, ensuring that our guests receive the highest level of service and that our hotel recognition programs meet the highest standards.Essential Duties and...
-
Digital Employee Experience Manager
3 weeks ago
Boston, Massachusetts, United States Nexthink Full timeJob Title: Demand Generation ManagerNexthink is a leader in digital employee experience management software, providing IT leaders with unprecedented insight to diagnose and fix issues at scale. As a Demand Generation Manager, you will play a pivotal role in developing and executing demand generation strategies to drive global pipeline growth and revenue for...
-
Customer Experience Specialist
3 weeks ago
Boston, Massachusetts, United States Small Door Veterinary Full timeJob Title: Member Experience CoordinatorAt Small Door Veterinary, we're committed to providing exceptional care to our furry friends and their human families. As a Member Experience Coordinator, you'll play a vital role in ensuring our members have a seamless and enjoyable experience with us.Key Responsibilities:Manage our scheduling system to minimize wait...
-
Workplace Experience Specialist
4 weeks ago
Boston, Massachusetts, United States Dynatrace Full timeJob DescriptionDynatrace is a leader in unified observability and security, and we're seeking a skilled Workplace Experience Specialist to join our global People and Culture Team. As a key member of our Workplace Experience Team, you will play a vital role in enhancing our incomparable and best-in-class workplace environment, fostering employee engagement,...
-
Guest Experience Manager
3 weeks ago
Boston, Massachusetts, United States lululemon athletica Full timelululemon athletica **Job Summary** As a Guest Experience Lead at lululemon athletica, you will be responsible for ensuring a high-quality in-store experience for all guests. **Key Responsibilities:** * Assess and fulfill the needs of the business, team, and guests * Ensure all guests receive a quality in-store experience * Continuously assess the level...
-
Guest Experience Manager
4 weeks ago
Boston, Massachusetts, United States lululemon athletica Full timelululemon athletica **Job Summary** As a Guest Experience Lead at lululemon athletica, you will be responsible for ensuring a high-quality in-store experience for all guests. **Key Responsibilities:** * Assess and fulfill the needs of the business, team, and guests * Ensure all guests receive a quality in-store experience * Continuously assess the level...
-
Workplace Experience Specialist
2 hours ago
Boston, Massachusetts, United States Dynatrace Full timeJob DescriptionDynatrace is a leader in unified observability and security, and we're looking for a Workplace Experience Specialist to join our team. As a Workplace Experience Specialist, you will be responsible for creating an exceptional hybrid work environment that fosters employee engagement and drives business outcomes.Key Responsibilities:Drive...
-
Crew Member
2 days ago
Boston, Massachusetts, United States STP Hospitality Network Inc Full timeAbout the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Crew Member. As a key member of our team, you will be responsible for delivering exceptional customer service and creating a positive experience for our fans.Key ResponsibilitiesBe an ambassador of the Dairy Queen brand and maintain a professional demeanor at...
-
Health Experience Strategy Senior Manager
2 weeks ago
Boston, Massachusetts, United States Best Buy Health Full timeJob Title: Health Experience Strategy Senior ManagerAs a Health Experience Strategy Senior Manager at Best Buy Health, you will lead the end-to-end research process for the Experience Strategy and Design team. In this role, you will conduct and oversee qualitative research projects for Best Buy Health's consumer and commercial Stay Well portfolio in support...
-
Digital Experience Support Specialist
4 days ago
Boston, Massachusetts, United States Aquent Full timeDigital Experience Support AnalystAs a Digital Experience Support Analyst at Aquent, you will play a critical role in ensuring the smooth operation and continued improvement of our clients' digital banking platforms. You will provide analytical and administrative support to the digital experience team, focusing on managing platform maintenance, coordinating...
-
Studio Experience Associate
4 weeks ago
Boston, Massachusetts, United States Glowbar Full timeAbout GlowbarGlowbar is a skincare company that's revolutionizing the industry with its people-centric approach. Our mission is to help individuals feel confident in their skin, and we've created a unique, 30-minute facial experience to make skincare more accessible, efficient, and effective.Each studio is equipped with expert estheticians who provide...