![The Bozzuto Group, Inc](https://media.trabajo.org/img/noimg.jpg)
Head of Resident Services Excellence
2 weeks ago
At Bozzuto, we prioritize the experience of our residents and team members alike. Our commitment to creating exceptional journeys is rooted in our core values of creativity, concern, passion, and the pursuit of excellence. For over three decades, we have been dedicated to building vibrant and engaging communities.
Key Responsibilities:
The Head of Resident Services Excellence plays a crucial role within the property leadership team, overseeing the daily resident experience.
This position not only involves delivering outstanding customer service personally but also encompasses the hiring, training, development, and mentorship of a diverse team of full-time and part-time Concierge associates across multiple shifts.
It is essential that the team possesses a thorough understanding of Bozzuto's standards, company policies, and procedures, as well as the necessary functions related to building maintenance and resident accessibility, ensuring consistent service delivery around the clock.
As the Head of Resident Services Excellence, your primary duties will include:
- Recruiting, orienting, training, scheduling, and developing new Resident Concierge to fulfill their roles effectively.
- Providing exceptional customer service by recognizing residents by name and warmly welcoming customers, residents, and guests.
- Offering tailored recommendations to residents and addressing their needs, including assistance with directions, transportation arrangements, theater tickets, and dining reservations.
- Coordinating service requests with the maintenance team and escalating issues to management as necessary.
- Fostering a sense of community by actively participating in local meetings and acquiring in-depth knowledge of community attractions and amenities.
- Creating and managing a monthly community calendar and overseeing front desk operations, including package logging and auditing.
- Monitoring and evaluating the performance of the Resident Concierge Team.
- Communicating assignments and priorities clearly to team members.
- Weekend availability may be required.
What You Bring to Us:
A minimum of 2 years of experience in the hospitality sector, particularly in a managerial role within Concierge, Guest Services, Front Desk, or Retail Services.
- Strong planning and organizational abilities.
- Self-motivated with the capacity to work independently.
- Proficient in prioritizing tasks, managing multiple responsibilities, and meeting deadlines.
- Excellent communication skills, both verbal and written.
- Competence in internet navigation.
What We Offer You:
At the heart of our organization is the talent within our teams, and we are dedicated to supporting them in delivering outstanding experiences to our residents.
Alongside an award-winning culture and exceptional work environments, Bozzuto provides a comprehensive range of programs aimed at enhancing the overall well-being of you and your family.
In this role, you can anticipate:
- Competitive compensation.
- Salary range: $60,000.00—$65,000.00 per year (plus additional bonus opportunities).
- Health & Wellness benefits, including medical, dental, and vision coverage with access to top-tier healthcare providers at reasonable costs.
- Paid Leave, offering 20 days of paid time off in addition to holidays.
- Retirement planning through a 401k program with company matching.
- Tuition Reimbursement and various other programs designed to support career advancement and growth.
Bozzuto is proud to be an Equal Opportunity Employer EOE/M/F/D/V.
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