Front Desk Operations Associate

3 days ago


Miami, Florida, United States Plymouth Hotel LLC Full time
Job Summary

Plymouth Hotel LLC is seeking a highly motivated Front Desk Agent to join our dynamic team. As a key member of our front office staff, you will be responsible for ensuring a warm welcome for our guests, managing room assignments, and providing exceptional customer service.

Key Responsibilities:

  • Register new guests, verify their details, and assign rooms based on their preferences.
  • Provide accurate information about hotel facilities, amenities, and services.
  • Process cash transactions, handle foreign currency exchange, and maintain accurate records of guest folios.
  • Analyze reports to identify trends and areas for improvement.

Requirements:

  • High school diploma or equivalent (or relevant experience).
  • Excellent communication, interpersonal, and organizational skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Fluency in job-related English, both verbal and non-verbal.
  • A commitment to delivering exceptional customer service and maintaining a positive attitude.

Estimated Salary: $45,000 per annum, plus benefits and performance-based bonuses.



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