Front Desk Operations Director

3 days ago


Miami, Florida, United States Arlo Wynwood Full time
Arlo Wynwood

We are seeking an experienced Front Desk Operations Director to oversee the overnight operation of our front desk and ensure exceptional guest service. As a key member of our team, you will plan, direct, and coordinate activities to achieve our service standards.

The ideal candidate will have a minimum of 2-3 years of experience in a management position, preferably in the hospitality industry. A diploma or degree in hospitality or customer service is preferred, as well as experience with Opera systems.

We offer a competitive salary range of $65,000 - $80,000 per year, depending on experience, as well as medical, dental, vision benefits, 401K after one year, and tuition reimbursement.

Responsibilities:
  • Treat guests with courtesy and respect in various situations
  • Display honesty and integrity
  • Oversee the Front Office Department - Lobby Hosts
  • Conduct pre-shift meetings
  • Communicate effectively to staff using tools such as development reviews, training, departmental orientation, and monthly departmental meetings
  • Motivate and develop team members
  • Maximize room sales, revenue, and profit
  • Deliver outstanding service and create memorable experiences
Benefits:
  • Medical, dental, vision benefits
  • 401K after one year
  • Tuition reimbursement


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