Luxury Front Desk Associate for Upscale Hotel Experience
7 days ago
We are seeking a highly skilled and experienced Luxury Front Desk Associate to join our team at SLS South Beach. As a key member of our front desk team, you will be responsible for delivering exceptional guest service and ensuring that all our guests receive a personalized and memorable experience.
Job Summary
The Luxury Front Desk Associate is responsible for managing the front desk operations, handling guest inquiries, and providing information about hotel services and amenities. You will work closely with the Front Office Manager and other department heads to ensure seamless communication and coordination.
Responsibilities
- Welcoming and checking in guests in a professional and friendly manner
- Providing accurate and timely information about hotel services and amenities
- Handling guest inquiries and resolving any issues or concerns
- Maintaining a high level of knowledge about local attractions and activities
- Collaborating with other departments to ensure smooth operations and excellent guest service
Requirements
- Bachelor's degree preferred; High School Diploma or equivalent required
- 1-2 years of experience in a public contact position, preferably in an upscale or lifestyle brand hotel
- Ability to work overnight shifts
- Intermediate to proficient understanding of computer systems such as Opera, Go Concierge, HotSOS, Microsoft Word, Excel & Outlook
- Excellent communication and interpersonal skills
About Us
SLS is a global hospitality company that offers a unique and exceptional guest experience. We are committed to delivering unparalleled service and creating unforgettable memories for our guests. Our team members are passionate, dedicated, and driven by a desire to exceed expectations.
What We Offer
- Competitive salary: $45,000 - $60,000 per year
- Opportunities for career growth and advancement
- A dynamic and supportive work environment
- Comprehensive benefits package, including health insurance, 401(k), and paid time off
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.
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