Front Desk Operations Associate

6 days ago


North Miami Beach, Florida, United States FirstService Residential Full time
Job Overview

As a Front Desk Associate, you will work independently with minimal supervision, possessing strong communication, telephone, and customer service skills. You must be detail-oriented and able to multitask. Meet and greet residents; check guests and service providers in/out. Understand and respond to emergency response and access control procedures; monitor and operate electronic security control systems; accurately maintain daily logs, records, and forms.

Your Responsibilities
  • Demonstrate excellent customer service, communication, and time management skills.
  • Monitor Emergency Response System.
  • Greet and direct Residents, guests, and invitees.
  • Monitor and control Electronic Security Control Systems.
  • Respond to emergency situations in a timely and efficient manner.
  • Control access to the building.
  • Maintain daily log, records, and forms.
  • Resolve and follow-up on all complaints/issues.
  • Maintain a safe and secure environment throughout the building/property(s).
  • Perform other duties assigned by the on-site property manager.


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