BTP Client Success Manager

2 weeks ago

Palo Alto, California, United States SAP SE Full time
Position Overview:

At SAP, we empower you to excel. Our organizational culture emphasizes teamwork and a collective enthusiasm to enhance global operations.

We are dedicated to establishing a future-ready workplace that values diversity, promotes flexibility, and aligns with our mission-driven and forward-thinking initiatives.

We provide a collaborative and supportive team atmosphere with a strong emphasis on professional growth, acknowledgment of individual contributions, and a variety of benefits tailored to your needs.


Role Summary:

The BTP Customer Success Partner for the Western region is pivotal in ensuring our clients effectively adopt, utilize, and renew their investments in SAP Business Technology Platform (BTP) Cloud solutions, encompassing SAP Platform, Databases, Data Management, and Analytics.

Our Customer Success Partners (CSPs) engage with our most significant SAP BTP Cloud customers, facilitating their journey from the signing of license agreements onward.

In this role, you will enhance customer experiences through product onboarding, identifying use cases, initiating projects, providing architectural and governance guidance, supporting project execution, managing post-launch relationships, and overseeing renewal discussions.

Your focus will be on driving value realization for our clients, proactively engaging them post-sale to maximize their benefits from SAP Business Technology Platform Cloud Solutions.

You will act as a trusted technical advisor, conducting workshops on future solutions, sharing best practices, hosting exclusive webinars, and leading discussions on re-platforming with customers.

Retention will be a key focus as you manage the customer renewal process, executing the complete opportunity-to-win cycle, including CRM, pricing, revenue recognition, legal aspects, and forecasting.

Utilizing your relationship-building skills, you will cultivate a network of colleagues and customer-facing personnel to support your assigned accounts, including Account Executives, Product Management, Support, Deals Desk, Implementation Services, and Partners.


Team Dynamics:

The SAP Business Technology Platform CSP team is dedicated to mutual support, ensuring both individual and collective success.

We foster a culture of collaboration, sharing best practices, leveraging communication tools to address inquiries, and embodying an entrepreneurial spirit in our mission to drive customer success.

We offer opportunities to lead regional and global initiatives that enhance our team’s performance and contribute to exceptional customer experiences.


Qualifications:

Ideal candidates will possess a technical software background with exposure to cloud-based platform technologies such as analytics, databases, and/or cloud platforms, enabling them to articulate their value and demonstrate a comprehensive understanding of their technical workings.

Additionally, you should have the ability to connect technology with business needs and outcomes, clearly conveying the value of specific solutions in achieving business objectives.

Experience with SAP cloud solutions, including SAP BTP, SAP HANA Databases (Cloud), SAP BUILD, and SAP Analytics Cloud is advantageous.

Strong communication (both verbal and written), presentation, program management, and organizational skills are essential, ideally in a customer-facing capacity. A minimum of 2 years of experience in the IT industry is required, with backgrounds in Software Engineering, Development Management, Project/Product Management, Pre-sales, Customer Engagement, Customer Success, Preferred Care, or Consulting being relevant.

At SAP, we believe in the power of inclusion, health and well-being, and flexible work arrangements to ensure that everyone feels valued and can perform at their best.

We are committed to nurturing the unique talents and qualities that each individual brings to our organization, investing in our employees to foster confidence and help everyone reach their full potential.

We strive to unleash all talent and create a more equitable world.


Equal Opportunity Commitment:

SAP is proud to be an equal opportunity employer, adhering to affirmative action principles. We are dedicated to the values of Equal Employment Opportunity and provide accommodations for applicants with physical and/or mental disabilities.

We believe that a transparent compensation structure fosters a supportive culture and demonstrates our commitment to pay equity.

The targeted compensation range for this position is competitive and will be determined based on various factors, including education, skills, experience, and role scope.

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