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Senior Enterprise Client Success Manager

2 months ago

Palo Alto, California, United States Glean Technologies, Inc. Full time

About Glean Technologies, Inc.: Glean is dedicated to transforming the landscape of knowledge work by harnessing the power of AI to boost productivity and creativity within organizations. Our goal is to create an intelligent system for businesses globally, merging cutting-edge technology with a profound comprehension of knowledge and AI integration.

Position Overview: As a Senior Enterprise Client Success Manager at Glean, your main responsibility will be to cultivate and sustain robust relationships with a designated group of enterprise clients. You will serve as a trusted consultant, ensuring client satisfaction, facilitating onboarding and adoption processes, and promoting account growth and expansion.

  • Establish strong connections with clients and comprehend their business requirements
  • Oversee the onboarding journey for new enterprise clients
  • Recognize upsell possibilities and drive revenue enhancement
  • Monitor and report on essential performance metrics for client success
  • Relay client feedback to internal teams for product enhancement

Essential Qualifications:

  • A minimum of 7 years of experience in a comparable position within an international/B2B SaaS environment
  • A proven history of success in Enterprise Client Success
  • Familiarity with CRM platforms, Slack, Zendesk, Metabase, and Glean
  • Exceptional communication and project management abilities
  • Detail-oriented with a commitment to continuous improvement

Core Values: Strive for Improvement, Collaborate for Success, Prioritize Customer Needs

Employee Benefits:

  • Competitive salary package
  • Comprehensive Medical, Vision, and Dental insurance
  • Flexible work environment and leave policy
  • 401k retirement plan
  • Company-sponsored events
  • Home office enhancement allowance
  • Annual learning and development stipend
  • Wellness benefits
  • Daily provision of healthy meals

Diversity Commitment: Glean is devoted to fostering diversity and inclusion, welcoming individuals from all walks of life. We uphold a non-discrimination policy based on gender, ethnicity, sexual orientation, religion, age, disability, or race.