Retail Operations Supervisor

2 weeks ago


Hagerstown, Maryland, United States Family Farm and Home Full time

Retail Operations Supervisor

We are excited to share that Family Farm and Home is a family-owned and operated enterprise dedicated to serving our customers with a diverse range of products. Our retail locations focus on providing essential items across various departments including tools, automotive, pet supplies, clothing, and more.

The primary role of the Retail Operations Supervisor is to oversee store activities in the absence of the store manager. This position requires a strong commitment to our company culture, ensuring that our core values are upheld. The ideal candidate will possess exceptional leadership abilities, capable of inspiring and guiding team members effectively.

Key Responsibilities:

A. Uphold and promote the mission and values of Family Farm and Home.

B. Collaborate with the store manager to foster a robust sales environment with a focus on outstanding customer service.

C. Assist in building a motivated team by participating in the hiring, training, and performance evaluation processes.

D. Maintain a positive atmosphere within the store to enhance employee morale.

E. Support the store manager in executing all operational responsibilities through direct involvement and guidance.

F. Ensure operational efficiency by scheduling and assigning tasks to employees, while monitoring outcomes.

G. Provide constructive feedback to management regarding store operations and team performance.

H. Contribute to achieving financial goals by assisting in budget preparation and monitoring expenditures.

I. Build rapport with customers to identify their current and future needs.

J. Engage with local community organizations to strengthen relationships aligned with company values.

K. Encourage customer participation in loyalty programs and other initiatives.

L. Safeguard all inventory and company assets, adhering to policies to prevent loss.

M. Ensure that merchandise is received, stored, and displayed according to established guidelines.

N. Maintain a safe and clean store environment for both team members and customers.

O. Assist in evaluating marketing strategies by analyzing sales data and financial reports.

P. Help maintain consistent operational practices by enforcing company policies and procedures.

Q. Perform additional duties as assigned by the store manager or other company officials.

Qualifications:

The successful candidate will demonstrate strong leadership and problem-solving skills, with the ability to work independently. Excellent communication skills are essential for effective interaction with customers and team members. A focus on customer service and teamwork is crucial, along with strong organizational capabilities. The ability to analyze data and make informed decisions is also important. Candidates should be detail-oriented and capable of managing multiple tasks in a dynamic environment. Physical requirements include the ability to stand for extended periods and lift items up to 50 lbs. Flexibility in scheduling, including availability on weekends and holidays, is necessary.

At Family Farm and Home, we are committed to delivering exceptional service and products that meet the lifestyle needs of our customers.



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