Collections Manager

3 weeks ago

Carrollton, Texas, United States IQVentures Corporate, LLC Full time
Join Our Team as a Collections Manager

We are seeking a highly motivated and experienced Collections Manager to join our team at IQVentures Corporate, LLC. As a Collections Manager, you will be responsible for developing and implementing effective collections strategies and procedures, managing a team of collections agents, and monitoring and analyzing the performance of the collections team.

Key Responsibilities:
  • Develop and implement effective collections strategies and procedures.
  • Manage a team of collections agents, providing guidance, support, and training as needed.
  • Monitor and analyze the performance of the collections team, implementing measures to improve productivity and success rates.
  • Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements.
  • Communicate with customers regarding their outstanding debts.
  • Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
  • Collaborate with cross-functional teams, including legal, finance, and customer service, to resolve complex or escalated customer issues.
  • Prepare regular reports on collections activities, presenting data and insights to upper management.
Requirements:
  • 3 or more years of collections experience.
  • 2 or more years of team lead or manager experience, preferably in a call center environment.
  • Strong knowledge of collections practices, laws, and regulations.
  • Excellent verbal and written communication skills, with the ability to effectively negotiate and persuade customers to resolve outstanding debts.
  • Proven leadership skills, with the ability to motivate and guide a team to achieve targets and deadlines.
  • Exceptional organizational and time management skills, with the ability to prioritize and handle multiple tasks simultaneously.
  • Analytical mindset, with the ability to analyze data, identify trends, and make data-driven decisions.
  • Proficiency in using collections software and systems.
  • Strong problem-solving skills, with the ability to think creatively and find innovative solutions to collections challenges.
  • Excellent attention to detail, ensuring accuracy in all records and communications.
  • Strong interpersonal skills, with the ability to build and maintain positive relationships with customers and colleagues.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is frequently required to sit and talk on the phone for long periods of time.

IQ Ventures is an Equal Opportunity Employer.

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