Collections Specialist
3 days ago
We are seeking a highly motivated and customer-focused Collections Representative to join our team at IQVentures Corporate, LLC. As a key member of our Collections team, you will play a critical role in helping customers obtain financial assistance by providing exceptional customer service and resolving debt collection issues.
Responsibilities:- Collect payments from customers for secured loans and pawns.
- Provide excellent customer service by answering inquiries, addressing concerns, and preventing customers from progressing to the next stage of collections.
- Contact customers to notify them of delinquent accounts and solicit payment.
- Advise customers of necessary actions and persuade them to pay amounts due on secured loans and pawns.
- Record information about customers' financial status and collection efforts.
- Meet production goals, including promise to pays, dollars collected, and individual, team, and department goals.
- Perform all tasks in compliance with company policies and procedures.
- Develop and maintain positive, professional relationships with peers and customers.
- Ensure all federal and state guidelines, including the Fair Debt Collection Practices Act (FDCPA), are followed while meeting defined Quality Assurance requirements.
- Excellent verbal communication skills with the ability to make quick, accurate, and appropriate decisions.
- Strong active listening, negotiation, and persuasion skills.
- Ability to analyze problems and resolve them in a timely manner.
- Ability to read and write clear and understandable instructions.
- Self-starter with the ability to work independently and collaboratively in a team to achieve goals and identify and solve problems.
- Ability to work in a rapidly changing deadline-driven environment while effectively managing multiple responsibilities and prioritizing accordingly.
- Working knowledge of Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
- Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours.
- High School Diploma or Equivalent.
- 1 year of collection or call center experience required.
- Hospitality Industry experience a plus.
- Bilingual candidates a plus.
IQVentures Corporate, LLC is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees. If you are a motivated and customer-focused individual who is passionate about helping others, we encourage you to apply for this exciting opportunity.
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