Team Leader for Coffee Operations
1 week ago
At Java House, we pride ourselves on delivering exceptional coffee, a welcoming atmosphere, and outstanding customer service. We are seeking dedicated individuals who aspire to thrive in an environment that fosters growth and advancement.
- Employment Type: Part-time & Full-time
- Compensation: $13/hour + Tips
Key Benefits:
- Comprehensive training and development program
- Employee discounts on Java House products
- Complimentary coffee during shifts
- Accrued Paid Time Off (PTO)
- Opportunities for career advancement within a growing company
- Internship opportunities available
Core Responsibilities:
The successful candidate will be responsible for:
- Preparing coffee, tea, and food items according to customer orders
- Leading a small team of Baristas during shifts to ensure a premium Java House experience
- Assisting with escalated customer interactions
- Creating a positive and energetic environment for both team members and customers
- Educating customers about various coffee roasts and products
- Managing cash register operations and payment systems
- Communicating effectively with team members and customers
- Handling cash management, including tips and drawer balancing
- Troubleshooting equipment issues as needed
- Resolving customer complaints in a constructive manner
- Ensuring product quality through proper management of inventory
- Adhering to company policies and procedures
- Overseeing labor management to ensure efficient shift operations
Qualifications:
- Consistent attendance and punctuality
- Flexibility to work various shifts, including mornings, evenings, weekends, and holidays
- Compliance with store operating policies and standards
- Ability to engage with and understand customer needs
- Willingness to perform diverse tasks during shifts
Essential Skills:
- Ability to follow oral and written instructions
- Strong relationship-building skills
- Excellent interpersonal abilities
- Team-oriented mindset
- Capability to thrive in a fast-paced environment
Java House is an equal opportunity employer committed to fostering a diverse workforce.
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