Team Leader for Coffee Operations

1 week ago


Indianapolis, Indiana, United States Java House Full time
Job Overview

At Java House, we pride ourselves on delivering exceptional coffee, a welcoming atmosphere, and outstanding customer service. We are seeking dedicated individuals who aspire to thrive in an environment that fosters growth and advancement.

  • Employment Type: Part-time & Full-time
  • Compensation: $13/hour + Tips

Key Benefits:

  • Comprehensive training and development program
  • Employee discounts on Java House products
  • Complimentary coffee during shifts
  • Accrued Paid Time Off (PTO)
  • Opportunities for career advancement within a growing company
  • Internship opportunities available

Core Responsibilities:

The successful candidate will be responsible for:

  • Preparing coffee, tea, and food items according to customer orders
  • Leading a small team of Baristas during shifts to ensure a premium Java House experience
  • Assisting with escalated customer interactions
  • Creating a positive and energetic environment for both team members and customers
  • Educating customers about various coffee roasts and products
  • Managing cash register operations and payment systems
  • Communicating effectively with team members and customers
  • Handling cash management, including tips and drawer balancing
  • Troubleshooting equipment issues as needed
  • Resolving customer complaints in a constructive manner
  • Ensuring product quality through proper management of inventory
  • Adhering to company policies and procedures
  • Overseeing labor management to ensure efficient shift operations

Qualifications:

  • Consistent attendance and punctuality
  • Flexibility to work various shifts, including mornings, evenings, weekends, and holidays
  • Compliance with store operating policies and standards
  • Ability to engage with and understand customer needs
  • Willingness to perform diverse tasks during shifts

Essential Skills:

  • Ability to follow oral and written instructions
  • Strong relationship-building skills
  • Excellent interpersonal abilities
  • Team-oriented mindset
  • Capability to thrive in a fast-paced environment

Java House is an equal opportunity employer committed to fostering a diverse workforce.



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