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Team Leader for Coffee Operations

2 months ago

Indianapolis, Indiana, United States Java House Full time
Job Overview

At Java House, we pride ourselves on delivering exceptional coffee, a welcoming environment, and outstanding customer service. We are seeking motivated individuals who aspire to grow within a dynamic organization.

  • Employment Type: Part-time & Full-time
  • Compensation: $13/hour + Tips

Key Benefits:

  • Comprehensive training and development program
  • Employee discounts on Java House products
  • Complimentary coffee during shifts
  • Accrued Paid Time Off (PTO)
  • Opportunities for advancement in a growing company
  • Internship programs available

Core Responsibilities:

The ideal candidate will be responsible for:

  • Preparing coffee, tea, and food items according to customer requests
  • Leading a small team of Baristas to ensure an exceptional customer experience
  • Managing escalated customer interactions effectively
  • Creating a positive and energetic atmosphere for both team members and customers
  • Educating customers about different coffee roasts and products
  • Operating cash registers and handling card payments
  • Communicating effectively with team members and customers
  • Managing cash handling procedures, including counting and balancing cash drawers
  • Troubleshooting equipment issues as needed
  • Resolving customer complaints in a constructive manner
  • Ensuring product quality through proper management of inventory
  • Adhering to company policies and procedures
  • Overseeing labor management to ensure smooth operations during shifts

Qualifications:

  • Consistent attendance and punctuality
  • Flexible availability, including mornings, evenings, weekends, and holidays
  • Ability to meet operational standards and policies
  • Strong customer engagement skills
  • Willingness to perform various tasks during shifts

Skills and Abilities:

  • Capability to follow oral and written instructions
  • Strong relationship-building skills
  • Excellent interpersonal communication
  • Team-oriented mindset
  • Able to thrive in a fast-paced environment

Java House is committed to creating a diverse workplace and is an equal opportunity employer.