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Team Leader for Restaurant Operations
2 months ago
C.C. Holdings Inc. is a leading operator of diverse dining establishments and coffee shops across multiple locations. We are seeking experienced Shift Supervisors and Team Leaders. Candidates with varying levels of experience are encouraged to apply.
At CC Holdings, we value our employees and offer a comprehensive benefits package, including 61% insurance contributions, paid time off, a 401k plan, weekly compensation, a referral bonus program, and opportunities for career advancement. We believe that a thriving organization is built on the foundation of exceptional employees, and we prioritize internal promotions.
Our portfolio includes renowned brands such as Nature's Table Cafe, Copper Moon Coffee, Granite City Food and Brewery, and Au Bon Pain Cafe and Bakery. We are looking for dedicated leaders to oversee operations at various locations.
Key Responsibilities:- Enhancing Sales Performance
- Building and Developing Teams
- Creating Employee Schedules
- Managing Inventory Orders
- Conducting Profit and Loss Reconciliation
- Delivering Exceptional Customer Service and Leadership
Position Summary: The primary focus of the Team Member is to provide outstanding and engaging customer service that surpasses guest expectations.
Core Responsibilities:- Exemplifying and reinforcing the company’s core values.
- Effectively communicating the Brand promise: Delicious Foods, Engaging Service, Energizing Environment.
- Responding to guest requests promptly and with enthusiasm.
- Greeting every guest warmly and expressing gratitude upon their departure.
- Maintaining a positive and energetic demeanor, always ready to assist.
- Ensuring a professional appearance with a neat and clean uniform.
- Following proper hygiene and safety protocols when handling food.
- Keeping workstations clean and organized, including sweeping, mopping, and stocking supplies.
- Maintaining cleanliness and safety across all areas.
- Adhering to safety and security policies.
- Complying with food safety regulations.
- Cross-training in various roles within the cafe.
- Treating colleagues and managers with respect.
- Following cash handling procedures accurately.
- Ensuring adherence to recipes and standards for product quality.
- Ability to stand or walk for extended periods.
- Excellent communication and listening skills.
- Guest-centric approach to service.
- Responding to challenges with urgency.
- Minimum age requirement of 16 years.
- Commitment to teamwork.
- Demonstrated leadership qualities aligned with company values.
- Prior experience in the restaurant industry or a related field.
- Leadership experience is advantageous.