Team Leader in Hospitality Operations

2 months ago


Indianapolis, Indiana, United States CC Holdings Inc Full time
Job Overview

C.C. Holdings Inc. is a prominent entity in the restaurant and coffee sector, operating a diverse range of establishments across various locations. We are currently seeking experienced Shift Supervisors and Team Leaders who are dedicated to delivering exceptional service.

Employee Benefits: We value our employees and offer a comprehensive benefits package that includes:

  • 61% contributions towards health insurance
  • Paid vacation time
  • 401k retirement plan
  • Weekly payroll
  • Referral bonuses
  • Opportunities for career advancement

Our brands encompass a variety of dining experiences, and we prioritize creating a welcoming atmosphere for both our guests and staff.

Key Responsibilities:
  • Drive sales growth through effective leadership.
  • Foster team cohesion and collaboration.
  • Manage employee schedules efficiently.
  • Oversee inventory ordering processes.
  • Conduct profit and loss reconciliations.
  • Deliver outstanding customer service and lead by example.
Position Summary:

The primary focus of the Team Member is to provide engaging and exceptional customer service that exceeds guest expectations.

Essential Duties:
  • Uphold the company's core values and team principles.
  • Communicate the brand promise effectively: Quality Food, Exceptional Service, Inviting Environment.
  • Respond promptly and positively to guest requests.
  • Greet every guest warmly and express gratitude upon their departure.
  • Maintain a positive demeanor and a professional appearance.
  • Ensure compliance with safety and hygiene standards.
  • Keep workstations clean and organized.
  • Participate in cross-training across various roles.
  • Adhere to cash handling protocols.
  • Follow recipe guidelines to maintain product quality.
Qualifications:
  • Ability to stand or walk for extended periods.
  • Strong communication and listening skills.
  • Customer-focused mindset.
  • Demonstrated leadership qualities aligned with company values.
  • Previous experience in the restaurant industry is preferred.
  • Leadership experience is an advantage.


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