Team Leader for Restaurant Operations

1 week ago


Indianapolis, Indiana, United States CC Holdings Inc Full time
Job Overview

C.C. Holdings Restaurant Group operates a diverse portfolio of dining establishments across multiple locations. We are currently seeking experienced and motivated individuals for the role of Shift Supervisor.

Benefits: We offer a comprehensive benefits package for eligible employees, including significant insurance contributions, paid time off, a 401k retirement plan, weekly compensation, and opportunities for professional growth. Our philosophy is that a thriving business is built on the foundation of dedicated employees, and we prioritize internal promotions.

Our Brands: Our esteemed brands include Nature's Table Cafe, Copper Moon Coffee, Granite City Food and Brewery, and Au Bon Pain Cafe and Bakery.

Key Responsibilities:

  • Drive sales growth and enhance customer satisfaction.
  • Foster a collaborative team environment.
  • Manage employee schedules effectively.
  • Oversee inventory ordering and management.
  • Conduct profit and loss reconciliations.
  • Provide exceptional customer service and leadership.

Position Summary: The primary focus of the Shift Supervisor is to deliver outstanding customer service that surpasses guest expectations.

Essential Duties:

  • Exemplify and reinforce the core values of the company.
  • Communicate the brand promise of quality food, engaging service, and a vibrant atmosphere.
  • Respond promptly and positively to guest requests.
  • Ensure every guest is greeted warmly and thanked upon departure.
  • Maintain a positive and energetic demeanor, always ready to assist.
  • Uphold a professional appearance with a neat and clean uniform.
  • Adhere to proper food handling and safety protocols.
  • Keep workstations clean and organized, including regular cleaning tasks.
  • Follow all safety and security policies diligently.
  • Cross-train in various operational areas.
  • Treat colleagues and management with respect and courtesy.
  • Comply with cash handling procedures.
  • Ensure adherence to recipes and quality standards.

Qualifications:

  • Ability to stand and walk for extended periods.
  • Excellent communication and listening skills.
  • Demonstrated commitment to guest satisfaction.
  • Ability to respond to challenges with urgency.
  • Minimum age requirement of 16 years.
  • Strong teamwork and leadership skills.
  • Previous experience in the restaurant industry is preferred.


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