Japanese Night Shift Customer Support Specialist

2 weeks ago


Tulsa, Oklahoma, United States rubiko Full time

Job Summary:

Rubiko is seeking a highly skilled and motivated Japanese Night Shift Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients in the iGaming industry.

Key Responsibilities:

  • Provide customer support via live chat and other communication channels
  • Assist customers with gaming, financial, technical, and other issues related to our services
  • Guide customers through our website and mobile app, assisting them in using our services and products
  • Work collaboratively with other team members to achieve high performance and quality work standards
  • Report internally to team leads and business partners on market and customer status

Requirements:

  • Previous experience in customer support is an advantage
  • IGaming knowledge is not mandatory, but our in-house learning program is available for those new to the industry
  • Native Japanese language skills, both verbal and written, are mandatory
  • Excellent written and verbal communication skills
  • Ability to work well under pressure and navigate multiple online platforms
  • Adaptability to work rotation shifts and some weekends

Benefits:

  • Remote work and allowance
  • E-Learning professional development program
  • Sports memberships
  • Competitive fixed salary + commissions + bonuses
  • Assistance to obtain NIE and SS number for relocating to Spain

About Rubiko:

Rubiko is a leading provider of customer support services to the iGaming industry. We are committed to delivering exceptional customer experiences and building strong relationships with our clients and partners.



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