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Customer Support Specialist
2 months ago
Position Overview:
We are seeking dedicated individuals who aspire to make a positive impact in the communities we serve. Our organization fosters a supportive culture and emphasizes excellence through ongoing development. The Call Center Customer Service Representative plays a crucial role in our operations, serving as the primary point of contact for many of our clients. This position is vital to our mission, as team members assist customers in achieving their objectives by managing routine inquiries and providing a friendly greeting to all callers.
Benefits Offered:
- 401k Plan
- Paid Time Off
- Comprehensive Medical, Dental, Long-Term and Short-Term Disability Insurance, subject to the terms of each plan
Work Schedule:
Monday to Friday, with shifts available from 8 AM to 5 PM or 11:30 AM to 8 PM.
Compensation: $12.00 per hour
Job Summary:
The primary responsibility of this role is to deliver outstanding customer service to both current and potential clients.
Essential Skills and Qualifications:
- Demonstrated excellence as a team member within the organization
- Strong communication abilities
- Proficient mathematical skills
- Attention to detail
- Ability to sit for extended periods
- Capable of typing with both hands for prolonged durations
Key Responsibilities:
- Promptly answer incoming calls
- Process payments through various methods including credit/debit cards and checks
- Efficiently and professionally resolve customer complaints
- Maintain a secure environment, ensuring client confidentiality and reporting any potential security breaches immediately
- Perform additional duties as assigned
Education Requirements:
A High School Diploma or GED is required. Candidates must be authorized to work in the United States and successfully complete a comprehensive criminal background check.
Diversity Commitment:
ResourceOne is dedicated to fostering a diverse workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. ResourceOne is also committed to adhering to all fair employment practices regarding citizenship and immigration status.
