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Technical Support Specialist

2 months ago

Tulsa, Oklahoma, United States D-EDGE Hospitality Solutions Full time
About the Role

The Technical Support Specialist will be part of the D-EDGE Hospitality Solutions team, providing technical support to customers within the D-EDGE Suite of products. This role is responsible for attending to customer requests and issues via phone and Salesforce cases, creating and taking ownership of cases, investigating and solving customer issues, and providing prompt and professional assistance to clients seeking advice on the use of D-EDGE products.

Key Responsibilities

  • Provide technical support to customers via phone and Salesforce cases
  • Create and take ownership of cases in Salesforce
  • Investigate and solve customer issues in a timely manner
  • Provide prompt and professional assistance to clients
  • Manage customer complaints concerning issues with D-EDGE products
  • Resolve product issues by understanding, determining the cause of the problem, and selecting and explaining the best solution

Shift Schedule

The Technical Support Specialist will work a 40-hour week, with two possible shift schedules:

Shift 1:
Saturday, Sunday, Monday, Tuesday, Wednesday: 8am-5pm (1-hour lunch break)

Shift 2:
Wednesday, Thursday, Friday, Saturday, Sunday: 11am-8pm (1-hour lunch break)

Requirements

  • Customer service experience is required
  • Knowledge of hotels, tourism, or online distribution is a plus
  • Computer skills and a willingness to learn are essential
  • Flexibility, proactivity, and ability to work independently are required
  • Problem-solving and teamwork skills are necessary
  • Knowledge of D-EDGE solutions is a plus
  • Outstanding communication and phoning skills are essential

What We Offer

  • Attractive salary according to profile
  • Meal allowance
  • Accor Employee Card: Discount on hotel bookings
  • Individual access to the Udemy e-learning platform (over 100,000 online courses)
  • Contract type: Full-Time
  • Location: Barcelona, Spain