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Customer Support Specialist

2 months ago

Tulsa, Oklahoma, United States rubiko Full time

We are seeking a highly skilled and motivated Finnish-speaking Customer Support Agent to join our team in Barcelona. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients in the iGaming industry.

Key Responsibilities:

• Communicate with customers via email and live chat to resolve their queries and concerns

• Provide support on gaming, financial, technical, and other related issues

• Guide customers through our website and mobile app, assisting them in using our services and products

• Collaborate with other team members to achieve high performance and quality work standards

• Report internally to team leads and business partners on market and customer status

Requirements:

• Previous experience in customer support is an advantage

• IGaming knowledge is not mandatory, but our in-house learning academy can provide the necessary training

• Native Finnish language skills, both verbal and written, are essential

• Excellent written and verbal communication skills

• Ability to work well under pressure and navigate multiple online platforms

• Willingness to learn and adapt to new information in a fast-paced industry

• Flexibility to work on shifts and weekends as part of our team

Benefits:

• Remote work and allowance

• E-Learning professional development program

• Sports memberships

• Competitive fixed salary, commissions, and bonuses

• Assistance with obtaining NIE and SS number for relocating to Spain