Front Desk Representative

4 days ago

Fort Wayne, Indiana, United States Aimbridge Hospitality Full time
Job Summary

As a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Responsibilities
  • Register guests and process check-ins and check-outs
  • Provide information and assistance to guests regarding hotel services, facilities, and local attractions
  • Handle guest inquiries and resolve issues in a professional and courteous manner
  • Operate the front desk computer system and perform tasks such as room assignments and key management
  • Maintain a clean and organized work area, including the front desk and surrounding areas
  • Collaborate with other departments to ensure seamless guest service
Requirements
  • High school diploma or equivalent required; college coursework in a related field is helpful
  • Previous experience in a hotel or related field is preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic arithmetic skills and ability to handle cash and credit transactions
  • Knowledge of hotel operations and services
What We Offer

Aimbridge Hospitality offers a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program. We also offer opportunities for professional growth and development.

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