Customer Service Representative

1 week ago


Fort Wayne, Indiana, United States City of Allen Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. In this role, you will be responsible for providing exceptional customer service to our members, assisting with front desk operations, conducting facility tours, and resolving customer complaints.

Key Responsibilities
  • Provide customer service support by greeting customers, administering tours of the facility, answering phones, and responding to customer inquiries.
  • Maintain inventory of supplies and equipment, and register citizens for membership, classes, camps, and activities.
  • Process Point-Of-Service transactions, promote the facility, programs, and services to members and guests, and resolve customers' complaints.
  • Provide various administrative services, including ensuring safety in the front lobby, maintaining adequate levels of supplies, and assisting with concessions.
  • Maintain the facility, interior and exterior, by reporting complaints and problems, making calls for repair, and handling customer complaints where appropriate.
Requirements
  • High School diploma or equivalent with no prior relevant work experience.
  • Valid Class C Driver's License, CPR/First Aid Certification, and Food Handlers Certification.
About City of Allen

The City of Allen is a dynamic and welcoming community with a strong economy, diverse population, and great educational institutions. Our employees serve the citizens of Allen with the following values: People First, Respect, Integrity, Deliver, and Excel. We are committed to achieving excellence in managing development of the community and providing city services that enhance the quality of life for our residents.



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