Front Desk Representative

2 weeks ago

Fort Wayne, Indiana, United States Springhill Suites Marriott Full time
Front Desk Agent Job Description

This property is not open yet. We are currently conducting all interviews next door at the Fairfield SW located at 7737 W Jefferson Blvd.

We are seeking a full-time or part-time Front Desk Agent to join our team at the Holiday Inn Express & Suites. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience.

Key Responsibilities:

  • Greet and Tend to Guests: Greet and welcome guests in a positive and friendly manner, ensuring a warm and inviting atmosphere.
  • Front Desk Presence: Maintain a constant presence at the front desk, being available to assist guests with any queries or concerns.
  • Check-ins and Check-outs: Process check-ins and check-outs efficiently, ensuring a smooth and seamless experience for our guests.
  • Shift-Specific Checklist: Complete required shift-specific checklist, ensuring all tasks are completed to a high standard.
  • Billing and Payments: Handle billing, post charges, and collect payments in a timely and efficient manner.
  • Room Availability: Manage room availability, create reservations, and answer phone calls in a professional and courteous manner.
  • Local Knowledge: Possess general knowledge about the local area, being able to provide recommendations and directions to our guests.
  • Anticipate Guest Needs: Anticipate guest needs, recognize issues, and respond in a timely manner, ensuring a positive experience.
  • Communication: Effectively communicate with guests and other staff members, ensuring a seamless and efficient experience.
  • Security: Manage security of guest information, keys, and cash drawer, ensuring confidentiality and integrity.
  • Brand Loyalty: Comply with IHG standards and promote brand loyalty, ensuring a consistent and high-quality experience for our guests.
  • Cleanliness: Ensure cleanliness of front desk and lobby areas, maintaining a high standard of cleanliness and organization.
  • Multitasking: Multitask and prioritize work duties for maximum efficiency, ensuring a smooth and seamless experience for our guests.
  • Professional Appearance: Maintain a professional appearance through dress and demeanor, ensuring a positive and memorable experience for our guests.
Qualifications:
  • Education: High school diploma or equivalent.
  • Customer Service Experience: Preferred customer service experience.
  • Hotel Industry Experience: Preferred experience in the hotel industry.
  • Physical Demands: Ability to stand for 8 hours (accommodations can be made for all ADA qualified candidates).
  • Availability: Availability to include weekends.
  • Lifting: Ability to lift up to 30 pounds.
  • Interpersonal Skills: Strong interpersonal, organizational, and problem-solving skills.
  • Computer Literacy: Computer literacy.
  • Communication Skills: Strong written and verbal communication skills.

Health insurance benefits are available to full-time employees.

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