Front Desk Coordinator

7 days ago

Fort Wayne, Indiana, United States Familia Dental Full time
About Familia Dental

Familia Dental is a rapidly growing dental practice that values quality, honesty, and care in everything we do. We strive to make a difference in our community through community outreach and internal growth.

Job Summary

We are seeking a highly organized and customer-focused Front Desk Receptionist to join our team. The successful candidate will be responsible for effectively and efficiently checking in patients, verifying insurance eligibility, confirming and/or rescheduling appointments as needed, and collecting payments for services provided.

Key Responsibilities
  • Greet and check in patients in a friendly and professional manner
  • Answer phone calls and schedule appointments in a timely and efficient manner
  • Maintain accurate and up-to-date patient records
  • Verify patient insurance coverage and follow insurance plan rules and protocols
  • Provide excellent customer service and be sensitive to patient emotions
  • Ability to listen to patients and other healthcare workers and follow directions from a Dentist or supervisor
  • Verify patient's insurance and submit claims to insurance companies
  • Notify Office Manager of equipment trouble or general safety concerns
  • Attend and participate in morning huddles, chart reviews, and regular office meetings
  • Follow company policy and procedures
  • Understand and follow HIPAA regulations, state and Federal OSHA laws and safety standards and maintain confidentiality
Requirements
  • Excellent customer service and verbal communication skills
  • Ability to read, write, speak, and understand information and effectively present information one-on-one with patients
  • Basic computer knowledge and experience with dental management software
  • Ability to work in a fast-paced, patient-focused environment
  • Organizational skills and attention to detail
  • Interpersonal and listening skills
Benefits
  • Health, dental, and vision insurance
  • 401(k) retirement plan
  • Paid holidays and time off
  • Access to financial advisors
  • Basic life and AD&D insurance
  • Voluntary life insurance
  • Voluntary short-term and long-term disability
Availability

Office hours: Monday - Friday, 8 AM - 6 PM and Saturday, 9 AM - 4 PM

Full-time employment: 4+ days a week, 30-40 hours per week, available to work Saturdays when needed, full shifts (8-10 hours)

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