IT Support Specialist
3 weeks ago
We are seeking a highly skilled IT Support Specialist to join our team at SafetyCulture. As a key member of our operations team, you will be responsible for providing technical support and assistance to our staff across various locations.
Key Responsibilities- Provide exceptional customer service and technical support to staff, ensuring a high level of satisfaction and productivity.
- Assist in preparing and deploying devices for staff, including Macs, PCs, and Linux devices.
- Troubleshoot and diagnose Windows 10-related issues, with a strong understanding of MS Intune.
- Manage hardware and software asset tracking and inventory, ensuring accurate records and efficient operations.
- Coordinate the repair and maintenance of audio-visual equipment, office printers, and computing equipment with external vendors.
- Provide on-site technical support at events, including team stand-ups, product demos, and internal/external events.
- Communicate frequently with end-users to identify improvement opportunities and implement solutions.
- Document and update technology-related instructions, procedures, and knowledge articles to drive staff adoption.
- Maintain support history by recording all requests in our Global IT Support Desk.
- Mac OS and Google Suite experience is a key selection criterion for this role.
- Experience with JAMF Pro and MS Intune is highly desirable.
- Ability to diagnose problems and provide solutions, or escalate to the appropriate expertise area.
- Lifting/moving equipment is required, and some travel may be necessary.
SafetyCulture is a fast-growing company committed to creating a better workplace for all. We empower our employees to bring their authentic selves to work each day and strive to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates.
We are proud to have been recognized as a Best Place to Work in Kansas, and we offer a competitive salary, equity, and a range of benefits, including free parking, catered lunches, and a dog-friendly office.
Join us in our mission to make a positive impact on the world, one workplace at a time.
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