Guest Services Associate

1 week ago


Myrtle Beach, South Carolina, United States Hilton Grand Vacations Full time

About Us:
At Hilton Grand Vacations, we pride ourselves on creating unforgettable vacation experiences for our guests. Our resort features 220 modern units with stunning ocean views, and we are dedicated to providing exceptional service while fostering a fun and supportive work environment.

Your Role:
As a Front Desk Clerk, you will play a crucial role in ensuring that every guest interaction is positive and memorable. Your responsibilities will include:

  • Welcoming guests and owners during check-in and check-out processes.
  • Maintaining accurate records in our computerized reservation system.
  • Assisting guests with reservations and addressing any changes or inquiries.
  • Generating invoices and processing payments related to rentals and merchandise.
  • Coordinating housekeeping and maintenance requests effectively.
  • Restocking front desk supplies and preparing arrival packets.
  • Providing information about local attractions and resort amenities.

Why Work With Us:
We offer a comprehensive benefits package for our full-time team members, which includes:

  • Medical, dental, and vision insurance.
  • A 401(k) plan with company matching.
  • Paid Time Off (PTO) and sick leave.
  • Tuition reimbursement programs.
  • Employee travel discounts and perks.
  • Opportunities for professional growth and development.

Qualifications:
To be successful in this role, you should meet the following criteria:

  • High School Diploma or equivalent.
  • Strong English communication skills, both verbal and written.
  • Ability to adapt to schedule changes and cover shifts as needed.
  • Experience in cash handling and data entry.

Preferred Skills:
While not mandatory, the following attributes would be advantageous:

  • Previous experience in hospitality or a related field.
  • Bilingual abilities.

At Hilton Grand Vacations, we value diversity and are committed to creating an inclusive environment for all team members. We are proud to be an equal opportunity employer.


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