Nighttime Guest Services Coordinator

2 weeks ago


Myrtle Beach, South Carolina, United States Sea Mist Resorts Full time

Position Overview: The Overnight Front Desk Associate plays a crucial role in ensuring a seamless experience for guests during their stay. This position involves managing guest check-ins and check-outs, as well as balancing the financial transactions of the hotel at the end of each day.

Key Responsibilities:

  • Welcome and register guests upon their arrival, ensuring adherence to check-in protocols.
  • Express gratitude to guests and proactively address their needs to enhance their overall experience.
  • Oversee phone operations, ensuring all service standards are consistently met.
  • Respond promptly to guest inquiries and requests, following up to confirm satisfaction.
  • Exhibit exceptional hospitality through thoughtful gestures that contribute to positive guest feedback.
  • Maintain comprehensive knowledge of hotel services, facilities, and available packages.
  • Adhere to all financial policies regarding credits and refunds, including any applicable guarantees.
  • Manage the collection of payments for services rendered, ensuring accurate posting and balancing of charges.
  • Keep organized records and prepare systems for the following day's operations.
  • Complete all daily front desk tasks and ensure all financial transactions reconcile accurately.
  • Close all Property Management Systems (PMS) and Point of Sale systems at the end of the day, generating necessary audit reports.
  • Foster positive relationships with team members to achieve departmental goals.
  • Report any urgent issues to management to ensure smooth operations during the shift.

Qualifications:

  • High School Diploma or equivalent.
  • At least one year of experience in a front office or similar role.
  • Proficiency in Property Management Software (PMS).
  • Strong understanding of the hospitality sector with solid administrative capabilities.
  • Excellent verbal and written communication skills.
  • Basic mathematical skills are required.

Job Type: Full-time

Work Schedule:

  • 8-hour shifts
  • Availability on holidays
  • Monday to Friday
  • Night shifts
  • Weekend availability

Sea Mist Oceanfront Resort is an equal opportunity employer, welcoming applicants from all backgrounds.


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