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Airport Operations Coordinator

2 months ago

Allentown, Pennsylvania, United States Lehigh Northampton Airport Authority Full time
Job Summary

We are seeking a highly skilled and experienced Airport Operations Dispatcher to join our team at Lehigh Northampton Airport Authority. As a key member of our operations team, you will be responsible for ensuring the safe and efficient operation of our airport.

Key Responsibilities
  • Operate and maintain airport communication systems, including public address systems, multi-line telephone systems, two-way radio systems, and in-house courtesy and emergency telephones.
  • Monitor electronic access systems, alarm monitoring systems, and CCTV systems to detect security breaches, fires, and other incidents.
  • Prepare and maintain documentation to record details and activities, including incidents and security breaches.
  • Monitor NOTAMs and Field Condition Reports, and report any security and safety concerns to management.
  • Facilitate communication between the FAA Tower, Public Safety Answering Points (PSAPs), and airport police and fire units during emergencies.
  • Answer and prioritize responses to airport and aircraft emergencies, and monitor counties and regional frequencies to broadcast information relevant to LNAA police and fire.
  • Manage the integrity of airport security access points, including routine verification and documentation of door alarms, ID badge deactivations, and badge/key control for elevator/escalator and advertising service technicians.
  • Perform duties in compliance with policies and procedures, and participate in Quality Assurance and Quality Improvement programs.
  • Conduct emergency and safety training through classroom training, emergency drills, and tabletop, functional, and full-scale emergency exercises.
  • Serve as a liaison to internal departments and outside agencies to ensure effective communications and use of facilities and services.
  • Maintain working relationships with air carrier employees and agents, and provide customer assistance in the absence of badging personnel for mandatory SIDA/driver training after normal business hours.
  • Act as an after-hours point of contact for tenants, vendors, deliveries, and lost and found property.
Requirements
  • High School Diploma/GED combined with a minimum three years of experience in an emergency communications center performing call taking and dispatch for law enforcement, fire, or emergency medical services.
  • Familiarity with emergency management and the incident command system is preferred.
  • Excellent communication skills, both written and verbal, and a professional demeanor and appearance are required.
  • Must be responsible, dependable, trustworthy, and consistent while following procedures.
  • Must enjoy interacting with people and have excellent phone rapport and aptitude for customer service.
  • Must be able to work in a fast-paced, unpredictable environment while being motivated, punctual, hardworking, and dependable.
  • Must be honest and possess a positive, cooperative attitude and represent the organization, both internally and externally, through dedication to the mission, vision, values, goals, and objectives of the Authority.
  • Must have the ability to interact well with the general public and all airport stakeholders.
  • Must project a positive outlook of the Authority and its operation at all times.
  • Must have strong organizational skills, be detail-oriented, and able to adapt to changing priorities.
  • Must be available to meet the needs of operating in a 24x7 environment with availability for nights, weekends, and holidays, and be able to report to work during times of inclement/adverse weather conditions.
  • Must have competence with computers, faxes, email, phone systems, and the Internet, and be able to troubleshoot and/or repair minor system breakdowns.
  • Must have strong computer skills in Microsoft Word, Excel, PowerPoint, and other programs, and be able to accurately keyboard at 40 wpm.
  • Must obtain/maintain a valid driver's license, pass random drug screenings, pass background investigations, and pass Security Identification Display Area training.
  • Must maintain and protect confidential, Sensitive Security Information, and safeguard information from disclosure.
  • Must successfully earn certification for the following training within three months of employment: APCO Public Safety Telecommunicator I, FEMA ICS-100 Introduction to Incident Command System, and FEMA ICS-700 National Incident Management System.
  • Must actively participate in continuing education and meet necessary requirements to maintain valid certifications for all required training.
  • Must successfully complete a six-month probationary period during which ongoing evaluation of training and performance is conducted.