Front Desk Associate

5 days ago


Allentown, Pennsylvania, United States Hilton Garden Inn Allentown Bethlehem Airport Full time
Job Title: Front Desk Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Representative at Hilton Garden Inn Allentown Bethlehem Airport.

Job Summary:

The Front Desk Representative will be responsible for providing exceptional guest service, handling front desk operations, and ensuring a seamless experience for our guests.

Key Responsibilities:
  • Check guests in and out, ensuring accurate and efficient processing of room assignments and payments.
  • Answer and respond to guest inquiries, resolving issues in a timely and professional manner.
  • Maintain a high level of customer satisfaction, ensuring guests feel valued and appreciated.
  • Process guest requests, including room changes, wake-up calls, and other special requests.
  • Manage front desk operations, including handling cash and credit transactions, and maintaining accurate records.
Requirements:
  • High school diploma or equivalent required; some college or hospitality experience preferred.
  • Excellent communication and interpersonal skills, with a strong focus on customer service.
  • Ability to work a flexible schedule, including weekends and holidays.
  • Basic computer skills and knowledge of hotel software systems.
  • Reliable transportation and a valid driver's license.
What We Offer:

Hilton Garden Inn Allentown Bethlehem Airport offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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