Lead Site Reliability Engineer

2 weeks ago

San Diego, California, United States Platform Science Full time

About Us

At Platform Science, we are dedicated to connecting all aspects of mobility. Established in 2015, our open IoT platform collaborates with forward-thinking fleets, application developers, vehicle manufacturers, and equipment providers within the transportation sector to deliver groundbreaking solutions for supply chain professionals worldwide.

Our workforce is a vibrant and diverse assembly of individuals who believe in the strength of innovative ideas. We seek individuals with varied experiences and viewpoints to cultivate a company culture that promotes growth through creativity. We emphasize thoughtful actions and empathy, tackling challenges with resilience and ingenuity while fostering transparency, as we are united as one team regardless of our backgrounds or roles.

Role Overview

We are in search of a qualified Senior Site Reliability Engineer to enhance our team. The position involves addressing operational challenges and providing support to development teams for essential business applications in production. Our primary objective is to guarantee reliability across all production services and empower development teams to assess their reliability for informed decision-making.

The SRE team has the distinct advantage of engaging with all facets of our platform. Our operations are entirely cloud-based, utilizing AWS, Azure, and GCP. Our applications and services are both containerized and serverless. If you are eager to learn and support new technologies across various products—including mobile applications, hardware, websites, messaging queues, serverless pipelines, and more—and work alongside an exceptionally skilled team, this role is tailored for you.

As a Senior SRE, you should possess a background in software development or systems engineering, coupled with robust coding abilities. Ideal candidates are keen to gain a comprehensive understanding of our systems, from infrastructure dependencies to customer experiences, and how to mitigate risks effectively. You should be comfortable both providing and receiving technical guidance, demonstrating excellent communication skills, and being a proactive self-starter committed to enhancing our company and technologies.

Key Responsibilities

  • Develop and refine Continuous Integration/Continuous Deployment (CI/CD) pipelines while enhancing release management processes and associated tools.
  • Maintain Helm charts to facilitate application deployment and management.
  • Establish standardized observability solutions to assist development teams in managing their applications efficiently.
  • Champion reliability initiatives, striving to meet uptime objectives, and mentor peers in SRE best practices.
  • Conduct thorough Production Readiness Reviews, collaborating with teams to identify and establish Service Level Indicators and Service Level Objectives (SLIs/SLOs) to ensure high-quality, reliable services.
  • Design and implement software solutions to effectively tackle operational challenges, enhancing system stability and reliability.
  • Provide on-call support, offering expert assistance to development teams for mission-critical applications in production settings.
  • Enhance application and system resilience through chaos engineering practices.

Qualifications

  • Minimum of 5 years of hands-on experience in SRE or Platform Engineering roles.
  • Proven expertise (2+ years) with automation technologies such as Jenkins, ArgoCD, or similar.
  • Experience with Kubernetes (2+ years), Helm, and Docker in production environments.
  • Strong understanding of current software development lifecycle (SDLC) principles and best practices, including CI/CD pipelines and test-driven development.
  • Familiarity with AWS, particularly in EKS, IAM, autoscaling, networking, and load balancing/request routing in production.
  • Proficient in programming languages such as Python, Bash, Node.js, and/or Go.
  • Experience with distributed tracing methodologies and observability tools like Prometheus, ELK, or Datadog.
  • Strong emphasis on documentation and promoting knowledge-sharing within the team and organization.
  • Demonstrated success in training and mentoring engineers.
  • Proven ability to optimize performance and manage costs in cloud environments.
  • Solid understanding of SLI/SLO concepts and adherence to SRE best practices.
  • Bachelor's degree in Computer Science or a related field.

Benefits Overview

Platform Science offers a comprehensive benefits package for regular, full-time employees, including:

  • Medical, dental, and vision insurance.
  • Short-term and long-term disability insurance.
  • Accidental death and dismemberment (AD&D) and life insurance.
  • 401k retirement plan.
  • Paid vacation, sick leave, and holidays.
  • Six weeks of paid parental leave.

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