Subaru Service Consultant
7 days ago
We are seeking a highly skilled and customer-focused Subaru Service Advisor to join our team at Camelback Subaru Volkswagen. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring seamless vehicle repairs, and maintaining a positive dealership experience.
Key Responsibilities- Customer Service: Provide prompt, courteous, and effective service to customers, ensuring their needs are met and exceeded.
- Service Order Management: Oversee service orders and flow of the Drive Lane, ensuring efficient and timely completion of repairs.
- Concierge Support: Offer personalized support to customers, addressing their inquiries and concerns in a professional and courteous manner.
- Inventory Management: Ensure the daily inventory of technicians' time is consistently sold to service customers, maximizing revenue and efficiency.
- Work Distribution: Distribute work between technicians efficiently, ensuring optimal use of resources and minimizing downtime.
- Technical Support: Provide technical guidance and support to customers, answering questions about vehicle problems, warranties, services, and repairs.
- Customer Success Index: Maintain a high level of customer satisfaction, meeting or exceeding company standards.
- Warranty Administration: Oversee the administration of warranty claims, ensuring prompt and accurate resolution.
- Training and Supervision: Train and supervise service department staff, reinforcing company policies and procedures.
- Organizational Skills: Possess a high level of organization and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Communication Skills: Demonstrate excellent communication skills, both written and verbal, with the ability to effectively interact with customers, colleagues, and management.
- Leadership Skills: Possess leadership skills, with the ability to motivate and guide team members to achieve exceptional results.
- Technical Knowledge: Have a strong understanding of automotive repair procedures and industry standards.
- Customer Focus: Demonstrate a customer-centric approach, with a focus on delivering exceptional service and ensuring customer satisfaction.
- Competitive Compensation: A competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) plan, paid vacation, and paid sick days.
- Opportunities for Growth: Opportunities for professional growth and development, with a focus on advancing your career in the automotive industry.
- Collaborative Environment: A collaborative and supportive work environment, with a team-oriented approach to achieving exceptional results.
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