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Customer Service Specialist

2 months ago

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Job Summary

We are seeking a highly skilled and customer-focused Subaru Service Advisor to join our team at Camelback Subaru Volkswagen. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring seamless vehicle repairs, and maintaining a positive dealership experience.

Key Responsibilities
  • Customer Service: Provide prompt, courteous, and effective service to customers, ensuring their needs are met and exceeded.
  • Service Order Management: Oversee service orders and workflow, ensuring efficient and timely completion of repairs.
  • Concierge Support: Offer personalized support to customers, addressing their inquiries and concerns in a professional and timely manner.
  • Inventory Management: Ensure the daily inventory of technicians' time is consistently sold to service customers, maximizing revenue and efficiency.
  • Team Collaboration: Work closely with technicians, managers, and other team members to ensure seamless communication and effective problem-solving.
  • Technical Knowledge: Stay up-to-date on Subaru products, services, and repair procedures, providing expert advice to customers and colleagues.
  • Quality Control: Maintain high standards of quality and customer satisfaction, ensuring a positive dealership experience.
Requirements
  • Organizational Skills: Demonstrated ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and management.
  • Technical Skills: Strong knowledge of Subaru products, services, and repair procedures, with the ability to stay up-to-date on industry developments.
  • Customer Service Skills: Proven ability to provide exceptional customer service, ensuring customer satisfaction and loyalty.
  • Teamwork: Ability to work collaboratively with colleagues, management, and customers to achieve dealership goals and objectives.
What We Offer
  • Competitive Compensation: Competitive salary and benefits package, including medical, dental, and vision insurance.
  • Opportunities for Growth: Opportunities for professional growth and development, with a focus on customer service and technical skills.
  • Positive Work Environment: Collaborative and supportive work environment, with a focus on customer satisfaction and dealership success.