Experience Manager

2 weeks ago


GondrecourtleChâteau, Grand Est, United States Granicus Full time
About Granicus

Granicus is a leading provider of digital solutions for governments and public sector organizations. Our mission is to empower stronger relationships between government and residents through innovative technology and exceptional customer service.

Job Title: Experience Manager

We are seeking an experienced Experience Manager to join our team. As an Experience Manager, you will be responsible for developing and implementing strategic customer relationships, creating effective presentations and proposals, and working with customers to identify and align programs, agency, or mission objectives to improve CX outcomes.

Responsibilities:
  • Develop, grow, and manage strategic customer relationships
  • Create and deliver effective presentations and proposals to address the specific needs of a customer or prospect
  • Work with customers to identify and align programs, agency, or mission objectives to improve CX outcomes
  • Design & deliver strategic program reviews to infuse CX subject matter expertise and develop relationships with agency's executive stakeholders
  • Identify and develop customer engagement and recognition opportunities
  • Drive organic growth by leveraging our current book of business and relationships
  • Work with customer to create demand for Granicus services and solutions
  • Collaborate with Granicus leadership to shape development of new services based on customer demand and insight
Qualifications:
  • 2-3 years of experience in digital services, managing a portfolio of projects, including delivery, quality assurance, and growth of programs, preferably with an understanding of human-centered design best practices and approaches
  • Ability to serve as a trusted, strategic adviser to top professionals
  • Demonstrated commercial acumen and successful track record of customer or project P&L management
  • Passion for public service, citizen engagement, service transformation and communication
  • Exceptional interpersonal skills for internal and external relationship building at all levels of the organization, including cross-departmental colleagues and customers
  • Self-motivated, flexible problem solver, who can keep the trains running (managing the routine) but can also adapt quickly and find alternative ways to get the work done
What We Offer:
  • Competitive compensation package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
How to Apply:

If you are a motivated and experienced professional looking to make a difference in the public sector, please submit your application, including your resume and a cover letter, to [insert contact information].


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