Automotive Service Manager

17 hours ago


Gainesville, Florida, United States Parks of Gainesville Full time
Job Summary

We are seeking a highly skilled Automotive Service Manager/Lane Manager to join our team at Parks of Gainesville. As a key member of our service department, you will be responsible for ensuring exceptional customer experiences and delivering high-quality automotive services.

Key Responsibilities:

  • Assess and diagnose automotive problems by listening to customer concerns, conducting thorough inspections, and analyzing vehicle maintenance records.
  • Verify warranty and service contract coverage by examining records and explaining provisions and exclusions to customers.
  • Develop accurate estimates by calculating costs, including materials, supplies, and labor, and explaining them to customers.
  • Prepare and manage repair orders, ensuring timely completion and customer satisfaction.
  • Maintain strong customer relationships by providing clear explanations, addressing concerns, and ensuring seamless communication.
  • Stay up-to-date with industry knowledge by participating in educational opportunities and reading manufacturers' publications.

Requirements:

  • Previous experience as an Automotive Service Advisor or similar role.
  • Working knowledge of automobiles and their systems.
  • Excellent customer service and communication skills.
  • Sales experience a plus.
  • Proficiency with computers and technology.

What We Offer:

  • Opportunities for internal growth and career advancement.
  • Competitive pay and benefits package.
  • 401(k) retirement plan options.
  • Full benefits, including voluntary short and long-term disability, dental, health, vision, and medical coverage.


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