Automotive Service Manager
17 hours ago
We are seeking a highly skilled Automotive Service Manager/Lane Manager to join our team at Parks of Gainesville. As a key member of our service department, you will be responsible for ensuring exceptional customer experiences and delivering high-quality automotive services.
Key Responsibilities:
- Assess and diagnose automotive problems by listening to customer concerns, conducting thorough inspections, and analyzing vehicle maintenance records.
- Verify warranty and service contract coverage by examining records and explaining provisions and exclusions to customers.
- Develop accurate estimates by calculating costs, including materials, supplies, and labor, and explaining them to customers.
- Prepare and manage repair orders, ensuring timely completion and customer satisfaction.
- Maintain strong customer relationships by providing clear explanations, addressing concerns, and ensuring seamless communication.
- Stay up-to-date with industry knowledge by participating in educational opportunities and reading manufacturers' publications.
Requirements:
- Previous experience as an Automotive Service Advisor or similar role.
- Working knowledge of automobiles and their systems.
- Excellent customer service and communication skills.
- Sales experience a plus.
- Proficiency with computers and technology.
What We Offer:
- Opportunities for internal growth and career advancement.
- Competitive pay and benefits package.
- 401(k) retirement plan options.
- Full benefits, including voluntary short and long-term disability, dental, health, vision, and medical coverage.
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