Automotive Service Manager

2 months ago


Gainesville, Florida, United States Midas - PGW Full time
Job Overview

Midas - PGW is seeking a highly skilled and experienced Automotive Service Manager to lead our service department. As a key member of our team, you will be responsible for managing and directing all service department activities, ensuring exceptional customer service, and driving business growth.

Key Responsibilities
  • Customer Service: Deliver outstanding customer service by listening to and consulting with customers, following up on services requested, and providing estimated completion times.
  • Service Operations: Oversee complete vehicle inspections, make comprehensive recommendations, and build computerized repair orders.
  • Team Leadership: Lead, manage, and train a team of technicians, ensuring they are equipped to provide top-notch service and meet company standards.
  • Inventory Management: Maintain accurate inventory counts and ensure the overall cleanliness and organization of the facility.
  • Business Development: Promote shop service specials, deliver and discuss pricing estimates with customers, and drive business growth through effective sales and marketing strategies.
Requirements
  • General Automotive Knowledge: Possess a strong understanding of automotive repair and maintenance principles.
  • Leadership and Communication Skills: Demonstrate excellent leadership and communication skills, with the ability to motivate and train a team.
  • Customer Service Disposition: Possess a customer-centric approach, with a focus on delivering exceptional service and building strong relationships with customers.
  • Flexibility and Adaptability: Be able to work a flexible retail schedule, including weekends, evenings, and holidays.


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