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Automotive Service Director

2 months ago

Gainesville, Florida, United States Parks of Gainesville Full time
Job Overview

Parks of Gainesville is seeking a highly skilled and experienced Automotive Service Manager to oversee the entire service department. As a key member of our team, you will be responsible for ensuring exceptional customer service, managing technicians and service advisors, and driving business growth.

Key Responsibilities
  • Customer Service: Ensure customers receive prompt, courteous, and effective service, serving as a liaison between technicians and customers.
  • Team Management: Manage and hire technicians and service advisors, distribute work between technicians, and prioritize required services.
  • Business Development: Take ownership of customers' experience, provide concierge support, and build relationships with customers to drive business growth.
  • Recruitment and Training: Interview and make new hires, and provide training and development opportunities for team members.
Requirements
  • Leadership Experience: Demonstrated ability to manage others and lead a team.
  • Organizational Skills: Organized and friendly personality, with excellent communication and interpersonal skills.
  • Industry Experience: Dealership experience preferred, but not required.