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Customer Experience Manager
2 months ago
We are seeking a highly motivated and experienced Senior Retail Sales Assistant to join our dynamic team at Arboretum Carlow Garden Centre. As a Senior Retail Sales Assistant, you will play a key role in driving sales and delivering exceptional customer service.
Key Responsibilities- To achieve and exceed personal sales targets across targeted product areas.
- To maximize the sales potential of your area and improve and develop relevant areas.
- To deal effectively with all customer enquiries, in an efficient and courteous manner, solving any problems as quickly as possible to ensure customer satisfaction.
- To work well in a team and maintain a pleasant and courteous demeanor.
- To ensure that workplace health and safety requirements are met and take responsibility for the security of the building and stock.
- To inspire your store team to drive sales and deliver the finest level of customer service.
- To keep up to date with current product knowledge, compliance with company policies, procedures, and best practice to ensure a high level of productivity in line with company targets.
- 3+ years of Retail Sales experience, ideally coming from a Senior Sales Assistant/Advisor/Consultant position.
- Extremely customer-focused and results-driven.
- Ability to build and maintain customer relationships, delivering a memorable customer experience.
- Experienced in ordering, stock taking/control, managing assigned department or product line desirable.
- Knowledge of KPIs will be an advantage.
- Strong visual merchandising skills.
- Excellent communication, planning, and organization skills.
- Self-motivated and driven.
Arboretum is a forward-thinking, inspirational, and trusted family-run business. Our vision is to create a haven of escape for our customers where they can enjoy an inspirational and fulfilling retail experience in the worlds of garden, home, fashion, and food.
We endeavour to foster long-lasting, meaningful relationships with our customers. Our Retail Sales Assistant will have a key role to play in this, so it's essential that he or she shares our vision.
We are a vibrant and energetic team that has won multiple awards across the retail and hospitality sectors. We offer a range of benefits, including staff discounts, subsidized café, flexible work schedules, and career progression opportunities.
