Airport Customer Experience Manager

2 weeks ago


Pittsburgh, Pennsylvania, United States American Airlines Full time
Lead Airport Customer Experience Team

As the Airport Customer Experience Manager at American Airlines, you will lead a team of professionals responsible for ensuring a high-performing operation at our airport locations. Your primary focus will be on driving operational excellence, creating an environment that cares for frontline team members, and celebrating team successes.

Key Responsibilities
  • Develop and implement strategies to drive operational excellence and improve customer satisfaction.
  • Lead and engage frontline team members to deliver exceptional customer service and ensure a safe, efficient operation.
  • Support teams in creating a safe, reliable operation while delivering an elevated customer experience.
  • Collaborate with cross-functional teams to ensure seamless operations and effective communication.
  • Mentor and develop team members to enhance their skills and advance their careers.
Requirements
  • High School diploma or equivalent required; 2 years of experience leading others preferred.
  • Previous airport customer service experience is a plus.
  • Strong decision-making skills, ability to work independently, and excellent communication skills required.
Benefits

As an American Airlines team member, you will enjoy a range of benefits, including:

  • Travel perks: Reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health benefits: Access comprehensive health, dental, prescription, and vision benefits on day one.
  • Wellness programs: Enhance your physical and mental well-being with our wellness programs.
  • 401(k) program: Available upon hire, with employer contributions after one year.
Be Yourself at American

At American Airlines, we celebrate diversity and inclusion. Our Employee Business Resource Groups promote connection, growth, and innovation. Join a community that values your unique perspective and helps you reach your full potential.



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