Customer Engagement Specialist

2 weeks ago


Los Angeles, United States Kreation Juicery Inc Full time
Job Overview

PRIMARY RESPONSIBILITIES

Provide exceptional service while ensuring safety and sharing your expertise with all patrons.

- Drive profitable sales by enhancing customer service and maintaining open communication with team members regarding store opportunities.

- Engage customers with friendly interactions and invite them to explore our offerings after sampling products.

- Establish meaningful connections with clients to effectively recommend our range of products.

- Maintain a strong floor presence, attracting customers with your positive energy.

- Champion excellent service by greeting guests promptly and warmly upon making eye contact.

- Enhance the customer experience by suggesting upsells, add-ons, samples, and health programs.

- Actively offer samples to guests both inside the store and outside.

- Demonstrate a willingness to learn, assist wherever necessary, and communicate effectively with management while being a dedicated team player.

- Possess extensive knowledge about ingredients, benefits, and uses of all products, empowering guests to make informed health decisions.

- Strive to deliver a consistently positive and complete customer experience to encourage repeat visits.

- Adhere to best practices for sampling and inventory management.

- Maintain a professional and inviting appearance, showcasing excellent hygiene and a clean, organized workspace.

- Support the team in all aspects of store operations, consistently identifying areas for improvement.

- Ensure that the store's ambiance reflects the brand's standards with cleanliness, engaging sounds, and up-to-date marketing materials.

- Create a welcoming environment for customers to enjoy.

Qualifications:

  • Ability to stand for extended periods, often up to 8 hours.
  • Comfortable with exposure to varying temperatures and humidity levels.
  • Flexible schedule; availability for weekends and closing shifts is required.
  • High energy, excellent communication skills, team-oriented, and a diligent work ethic.
  • Must possess a Food Handler's Card and complete all necessary training and certifications for the role.

Kreation offers numerous opportunities for career advancement as we continue to grow across Southern California.

Kreation is an equal opportunity employer, committed to fostering a diverse and inclusive workplace.



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