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Customer Engagement Specialist
2 months ago
Become a part of a dynamic EdTech organization committed to enhancing mental health and wellness across the globe.
About the Organizationmoozoom is a unique and rapidly expanding platform that combines Social Emotional Learning (SEL) with Multi-Tiered Systems of Support (MTSS). We are in search of a dedicated and passionate individual with a background in education or customer success to help us create a brighter future for children.
This position is crucial to our ongoing success and will contribute to positively influencing the lives of thousands, potentially millions, of young learners worldwide.
Key Responsibilities- Collaborate strategically with educational institutions to facilitate the implementation of moozoom, drive user engagement, and improve student outcomes.
- Oversee customer relationship management (CRM) for essential client accounts.
- Design customer success initiatives to evaluate learner progress and platform efficacy.
- Conduct both virtual and in-person training sessions for educational districts.
- Maintain customer relationships through regular communications via email, phone, and video conferencing.
- Create resources to promote platform utilization, including presentations, articles, and webinars.
- Support contract renewals by highlighting learner achievements through our platform.
- Establish and track key performance indicators (KPIs) to monitor adoption rates and implementation success.
- Work alongside the software development team to suggest features that boost student engagement and teacher usage.
- Assist in leading sales presentations and demonstrations for current and prospective clients.
- 1-3 years of experience in Customer Success, Account Management, or CRM within the K-8 EdTech industry.
- Demonstrated experience in onboarding clients for interactive learning platforms.
- Strong multitasking skills and a commitment to meeting deadlines.
- Exceptional communication abilities and a talent for building consensus.
- A genuine desire to work collaboratively in a results-oriented environment.
- Proficiency in self-management, critical thinking, and innovative problem-solving.
- Bachelor's degree in Education, Marketing, or a related field.
- Experience as a school counselor or in Special Education within the K-8 sector is a plus.
- Availability to work during Pacific Time hours.
- Remote full-time position.
- Flexible working hours.
- Supportive and engaging work culture.
- Competitive compensation package.
- Four weeks of paid vacation.
- Comprehensive health benefits.
- Chance to make a meaningful impact through your work.
We invite you to submit your CV along with a brief video introduction explaining why you would be a great fit for this role.
Overview of the Hiring Process:- Initial Interview: A chance to learn more about each other.
- Mini Project: Showcase your skills through a small assignment.
- Final Interview: Meet additional team members.
- Offer: Receive a personalized offer to join our team.
- Start Your New Journey: Begin making a positive impact with us.
