Content Operations Manager

2 days ago


Mettawa Illinois, United States AbbVie Full time
Job Title: Content Operations Manager

AbbVie is seeking a highly skilled Content Operations Manager to join our team. As a key member of our International Content Operations team, you will play a critical role in ensuring the success of our content strategy initiatives.

Key Responsibilities:
  • Manage projects that increase efficiency and create cost savings for international brand teams.
  • Identify current process gaps and create enhancements to increase agility in material review.
  • Develop and maintain a knowledge repository and create a learning path for all material review resources and policies.
  • Evaluate training and international project management resources and expand the knowledge base by developing materials to fill educational and process gaps.
  • Support International Project Managers & Material Review teams to adopt new ways of working and manage significant changes brought about by process and technology.
  • Act as a subject matter expert across Content Capabilities that streamline the MLOR process across International and Affiliate teams.
International Content Operating Model:
  • Initiate content operational process improvements through collaborating with involved stakeholders to ensure alignment on new ways of working.
  • Lead change management for international and local stakeholders for new systems and processes being introduced.
  • Create and update materials that translate technical capabilities into business value, driving a need and willingness to adopt.
  • Partner with International Learning Teams to drive a sustainable, agile, and user-intuitive program to support current and future content enhancements.
Core Claims Library & DAM Component SME:
  • Serve as a key member for the Core Claims Library & DAM Component roll-outs across International and Affiliate teams.
  • Responsible for ensuring a smooth transition from previous ways of working to a new modularized approach, utilizing a toolkit of resources to generate content.
  • Ensure teams are comfortable and skilled to the new operating model, as well as ensure that KPIs are established, monitored, and tracked to ensure business value.

*Role is flexible to be remote for the right candidate*



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