Associate Ecosystem Operations Specialist

1 week ago


Mettawa Illinois, United States AbbVie Full time

About the Role:

AbbVie is seeking a highly skilled Associate Ecosystem Operations Consultant to join our International Commercial Business Technology Solutions (BTS) team. As a key member of our team, you will play a critical role in shaping the digital transformation necessary for our treatments to positively impact patients' lives.

Key Responsibilities:

  • Execute day-to-day operations for Commercial International technology content ecosystem, ensuring the availability of systems per SLA.
  • Manage the content delivery ecosystem from inception to production.
  • Measure the success and efficiency of content ecosystem operations.
  • Manage content operations of complex integrated platforms involving multiple technologies, stakeholders, and suppliers while interfacing with key commercial BTS leaders to enhance and advance global-scale applications.
  • Partner with technical teams and manage various critical incidents and problems across content ecosystem.
  • Work closely with stakeholders like Product Owners, Affiliates, Customer Excellence, and engineering teams to understand challenges and opportunities.
  • Develop a comprehensive understanding of ecosystem processes.
  • Contribute to the development of ecosystem operations best practices.
  • Manage the relationship with vendors to ensure superior service delivery for content ecosystem activities.

What You'll Bring:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Experience with content delivery ecosystems and digital operations.
  • Knowledge of technology platforms and systems.


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