Data Operations Manager

4 days ago

Mettawa Illinois, United States AbbVie Full time
About the Role

We are seeking a highly skilled Data Operations Manager to join our team at AbbVie. As a key member of our Marketing Analytics and Business Insights (MABI) function, you will play a critical role in supporting our US organization by ensuring the accuracy and quality of our subnational data.

Key Responsibilities
  • Continuously improve operational processes and data pipelines for subnational data in support of cross-functional business teams.
  • Interface with suppliers of subnational data to understand changes in their data capture and implement corrections as needed.
  • Oversee and continuously improve data quality management activities completed by the Commercial Data Operations Managed Service Provider team.
  • Act as the Data Steward for subnational syndicated data, ensuring adherence to the USTO Data Governance Operating Model.
  • Provide clear requirements to Business Technology Solutions (BTS) Data Custodians to translate business needs into automated transformations and quality controls.
  • Collaborate with cross-functional teams to develop user-friendly dashboards for real-time monitoring and insights into data operations performance.
  • Manage the issue management queue arising from automated quality controls and user-submitted issues.
  • Manage priorities for handling of Critical Data Elements.
  • Manage the business data glossary, ensuring that terms, classifications, and business rules are effectively documented and accessible to data users.
  • Ensure that all compliance-related classifications and tagging are complete for all Critical Data Elements.
  • Identify and action continuous improvement opportunities in the subnational data domain.
Requirements
  • Deep understanding of retail and non-retail datasets from syndicated data providers.
  • Knowledge of specialty pharmacy datasets.
  • Ability to communicate effectively with cross-functional teams.
  • Strong analytical and problem-solving skills.
  • Experience with data governance and quality management.

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