Front Office Coordinator

1 day ago


Charlotte, North Carolina, United States The Ballantyne Full time
About the Role:

The Ballantyne is seeking a detail-oriented and customer-focused Front Desk Agent to join our front office team. As a Front Desk Agent, you will be the first point of contact for our guests and will play a critical role in ensuring their stay with us is comfortable and enjoyable.

Key Responsibilities:

  • Guest Services: Welcome guests, register them, and assign rooms, handle guest inquiries, and resolve any issues that may arise during their stay.
  • Financial Management: Handle cash, credit card, and currency transactions, post charges to the ledger, compute or adjust bills, and collect payment from guests.
  • Team Support: Collaborate with other departments to ensure guest satisfaction, attend team briefings, and perform other duties as assigned.

Requirements:

  • High school diploma or GED
  • Basic computer skills
  • Ability to read, communicate effectively, and possess superb interpersonal skills
  • Ability to work well under pressure while retaining tact and composure when resolving guest complaints

Estimated Salary: $50,000 - $65,000 per year

Benefits: Our comprehensive benefits package includes 401(k), medical, dental, vision, employee assistance program, Northwood Hospitality Discounts, Marriott Discounts worldwide, and an awesome PTO policy.



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