Front Desk Professional

20 hours ago


Charlotte, North Carolina, United States Carolina Facial Plastics Full time

We are seeking a highly motivated and professional Front Desk Receptionist to join our esteemed high-end facial plastic surgery office in Charlotte, NC. The estimated salary for this position is $45,000 - $60,000 per year.

Job Overview

This role offers the opportunity to continue your professional growth in a supportive and enjoyable working environment. As the first point of contact for our valued patients, you will play a crucial role in creating a warm and welcoming environment.

Responsibilities
  • Greet and welcome patients, visitors, and vendors with a friendly and professional demeanor.
  • Answer phone calls, respond to inquiries, and provide accurate information about our services, scheduling, and procedures.
  • Schedule appointments efficiently, ensuring that patient preferences and availability are taken into consideration.
  • Maintain patient records and ensure that all necessary paperwork is completed accurately and in a timely manner.
  • Collaborate with the medical staff to ensure smooth patient flow and efficient office operations.
  • Manage incoming and outgoing correspondence, including mail, email, and faxes.
  • Assist patients with completing necessary forms and documents, ensuring their understanding and compliance.
  • Maintain the cleanliness and organization of the front desk area, waiting room, and other common areas.
  • Stay up to date with industry trends, procedures, and best practices to provide accurate and helpful information to patients.
  • Participate in professional development opportunities, such as workshops or conferences, to enhance your skills and knowledge.
  • Collaborate with other staff members to ensure a positive and enjoyable working environment.
  • Contribute to maintaining patient confidentiality and compliance with privacy regulations.
  • Handle patient concerns or complaints in a professional and empathetic manner, escalating issues to the appropriate parties when necessary.
Qualifications
  • High school diploma or equivalent; additional education or certification in healthcare administration or customer service is a plus.
  • Proven experience as a front desk receptionist or in a customer service role, preferably in a medical, aesthetic practice or food and beverage.
  • Exceptional customer service skills, with the ability to create a warm and welcoming environment for patients.
  • Excellent verbal and written communication skills, with a professional and friendly phone manner.
  • Strong organizational and multitasking abilities, with a keen eye for detail.
  • Proficiency in using electronic medical records (EMR) systems or computer software applications.
  • Ability to handle confidential and sensitive information with discretion.
  • Positive attitude, adaptability, and a strong sense of professionalism.
  • Flexibility to work during office hours, including evenings and weekends, as needed.
  • Familiarity with plastic surgery procedures, medical terminology, and insurance processes is a plus.

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