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Principal Customer Support Account Executive

2 months ago

Houston, Texas, United States BASF Corporation Full time

Now hiring Senior Client Relations Specialist

Position Overview

We are in search of a Senior Client Relations Specialist to become a vital part of our Customer Care team.

Join us in fostering connections

BASF's Petrochemical division serves as the cornerstone of our global petrochemical value chain, embodying the essence of our operations. Together, we strive to innovate and provide effective solutions for our clients.

Every interaction matters at BASF. Our dedicated Customer Care Team exemplifies our core values, emphasizing the importance of enhancing the customer experience. They engage with assurance, respond promptly, and collaborate effectively to achieve outstanding results.

Key Responsibilities

As a Senior Client Relations Specialist, your role will involve:

  • Building and nurturing relationships with key accounts across North America, including Canada and Mexico, ensuring high-quality service and acting as a liaison between clients and external service providers.
  • Overseeing the order fulfillment process, including expediting orders, managing returns, monitoring back-orders, and facilitating import/export operations.
  • Collaborating with various departments on special projects aimed at continuous improvement, while managing direct-to-customer import/export orders and ensuring clear communication regarding order status.
  • Understanding and applying business rules, addressing situations that require cross-functional coordination, and providing training and support to customers, including eCommerce solutions.
  • Participating in onboarding and training initiatives, mentoring new hires, and guiding peers in their professional development.
  • Managing domestic projects and processes with minimal supervision, acting as a focal point for audits.

Qualifications

To be successful in this role, you should possess:

  • A Bachelor's degree in Business, Supply Chain Management, or a related field.
  • Fluency in Spanish.
  • A minimum of 5 years of experience in supply chain operations and materials planning.
  • Knowledge of Conformance Management (NCM) metrics.
  • Proficiency in SAP and experience with Power BI, CRM, and Microsoft Office Suite.

Why Choose BASF?

At BASF, you will have the opportunity to contribute to a sustainable future while enjoying competitive compensation and benefits. We are dedicated to supporting our employees' overall well-being, personal growth, and fostering a collaborative and inclusive work environment.

Some of the benefits we offer include:

  • Flexible work arrangements.
  • A competitive retirement savings plan with company matching.
  • Comprehensive mental health support programs.
  • Family support benefits, including maternity/parental leave and adoption assistance.
  • Access to mentoring and career development opportunities.
  • Employee discounts and access to our BASF wine cellar.

About BASF

As one of North America's largest chemical companies, we have been addressing complex economic, environmental, and sustainability challenges for over 150 years. We empower our employees with the resources and opportunities needed to thrive in their careers.

Equal Employment Opportunity

BASF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.