Patient Services Coordinator
1 week ago
OUR VISION
To remain a leading healthcare provider on Long Island, committed to delivering outstanding health services for all our patients and to positively impact both individual lives and the community as a whole.
OUR MISSION
To ensure equitable access to optimal healthcare by enhancing the overall wellness of individuals in our communities and providing high-quality, patient-centered care.
OUR VALUE PROPOSITION
To deliver comprehensive care that guarantees all patients have access to primary, specialty, and social health services to achieve and sustain optimal wellness at a transparent and affordable cost.
RESPONSIBILITIES INCLUDE:
1. Warmly greet, assist, and guide patients and visitors in a courteous and professional manner.
2. Manage patient check-in, registration, and check-out processes.
3. Instruct patients or guardians on necessary documentation for visits and verify demographic and billing information for accuracy on subsequent visits.
4. Collect patient demographic and insurance details, confirm insurance eligibility, and accurately input information into the electronic health record.
5. Explain all registration forms to patients, obtain necessary signatures on consents and acknowledgments, and ensure all completed forms are scanned into the electronic health record.
6. Navigate insurance portals and interpret coverage details such as plan descriptions, copayments, and primary care providers.
7. Verify if referrals or pre-authorizations are needed for medical visits.8. Assist patients in changing their primary care providers as needed.
9. Enroll eligible patients in the sliding scale program and enter all required information into the electronic record.
10. Collect and process payments due for visits and complete daily cash reconciliation.
11. Schedule patient appointments based on established criteria.
12. Conduct appointment reminder calls and follow up on no-show appointments.
13. Handle a high volume of incoming calls on a multi-line phone system, ensuring all calls are managed politely and professionally.
14. Communicate and coordinate with physicians and clinical staff to facilitate timely patient care.
15. Record and relay messages to appropriate staff members.
16. Open, sort, and distribute mail and faxes.
17. Perform additional clerical tasks such as filing, photocopying, and scanning medical records.
18. Provide coverage in other departments or health centers as required.
19. Undertake other related duties as assigned.
QUALIFICATIONS:
1. High school diploma or equivalent required.
2. Bilingual in English and Spanish/Creole required.
3. Proficient in computer skills (i.e., Microsoft Office & Outlook).
4. Strong customer service and communication skills.
5. Ability to multitask and pay attention to detail.
6. One (1) year of clerical experience in a medical environment preferred.
7. Knowledge of health insurance verification, authorization, and/or billing required.
SALARY:
Commensurate with experience
MORE INFORMATION:
This is a non-exempt position.
The Harmony Healthcare Long Island is committed to providing equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, gender, marital status, sexual preference and orientation, or non-disqualifying physical or mental handicap/disability in all aspects of human resources functions.
Applicants and employees who are or become disabled must be able to perform essential job functions either unaided or with reasonable accommodation.
The Harmony Healthcare Long Island will determine reasonable accommodation on a case-by-case basis in accordance with applicable law.-
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